Fernando Miranda
@fernandomiranda1
I resolve complex customer escalations, claims, intake, and back-office cases for U.S.-based programs.
GuatemalaWhat I'm looking for
I've supported U.S.-based customers across Angi, Aegis Sciences, Natera, TicketNetwork, Instacart, and Airbnb, resolving escalations, claims, appointment needs, and sensitive service issues in English and Spanish.
At IntouchCX, I investigate complex homeowner and provider cases, document resolutions across multiple systems, and consistently meet QA, survey, and productivity metrics. My law studies strengthen my case review, written communication, and structured problem-solving approach.
Experience
Work history, roles, and key accomplishments
Handled complex homeowner/provider escalations and claims, serving as final point of contact before escalation to U.S.-based team. Investigated issues across systems, documented cases, and maintained QA and productivity metrics.
Education
Degrees, certifications, and relevant coursework
Universidad Mariano Gálvez de Guatemala
Law Studies, Law
2021 - 2023
Completed four semesters of law studies, strengthening written communication, analysis, case review, and structured problem solving.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
Job categories
Skills
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