Daniel Batz

Support the CEO with end-to-end logistical planning for workshops and programs, serving as the primary point of contact for clients regarding scheduling, preparation, and follow-up processes.

Conducted background and due diligence research on entrepreneurs and potential media/casting candidates, verifying identities and professional credibility, and prepared structured screening reports for casting and production teams.

Support operational and research-driven processes by ensuring accurate data management, organized workflows, and reliable information tracking, including database maintenance, structured data entry, and content curation for internal communications.

Verified and validated the accuracy and consistency of data collected for market research studies, reviewing survey responses and ensuring data integrity before final delivery to clients.

Provided comprehensive administrative support to ensure seamless team operations and effective collaboration, including email management, scheduling, meeting minutes, and expense handling.

Designed visual content for social media using Canva and CapCut, and utilized Meta's scheduling tools to determine and execute content publication at the most effective times.

Crafted visually compelling presentations in Canva and PowerPoint, documented meeting insights in Microsoft Word, consolidated project data in Monday.com, and managed time tracking and hours reporting through Upwork.

Verified and confirmed the accuracy of historical records to process loan documentation requests, ensuring data integrity for rental inquiries across the USA using various tools.

Handled social media sites and interacted with users on Instagram, created graphics with Canva, filled administrative forms and timesheets on Upwork, and conducted research and data entry activities.

Managed a comprehensive phone and email support system for diverse stakeholders using Salesforce CRM and Gusto platform, providing guidance on platform usage and tax information.

Provided attentive service during nightly check-in and check-out procedures, carried out Night Audit processes, and generated daily reports on occupancy and availability.

Delivered exemplary service to insurance members, navigating and communicating complex insurance coverage details using Salesforce CRM and other tools, and proactively initiated outbound calls to verify information.

Provided exceptional support to Amazon customers while performing accurate and timely data entry tasks, handling inquiries, resolving issues, and maintaining records.

Managed customer care for social media and personal accounts, created and distributed marketing reports, oversaw delivery schedules, and generated customer account statements.

Served as administrative assistant to the General Manager, managing documentation, overseeing customer service operations, preparing payrolls, and handling tax filings.

Graduated in Business Administration from Liceo Latino High School in Guatemala.

Pursued a Bachelor of Arts in Business Administration and Management at Galileo University in Guatemala, but studies were incomplete.

Completed a certification in Customer Service from Trabajo Virtual de 0 a 1000.