Antonice Snorden
@antonicesnorden
I support customers and operations through accurate logistics coordination, billing, documentation, and high-volume communication.
United StatesWhat I'm looking for
I've supported customers and operations at PVS Chemicals, Kuehne + Nagel, Midwest Loan Services, and Credit Acceptance across logistics, financial services, and distribution environments.
At PVS Chemicals, I processed orders, coordinated dispatch schedules and deliveries, monitored inventory and telemetry alerts, and completed invoicing and purchase order confirmations. I manage time-sensitive requests through high-volume phone and email communication while keeping documentation accurate.
I've also handled sea-import billing, mortgage servicing requests, ACH payments, account documentation, collections calls, and guest-service dispatch. I bring more than 10 years of experience resolving customer questions and keeping fast-paced operational work moving.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PVS Chemicals
Oct 2025 - Aug 2026 (10 months)
Processed customer orders, coordinated dispatch schedules, monitored inventory, and handled invoicing and purchase order confirmations. Managed time-sensitive requests via phone and email in a chemical distribution environment.
Processed billing for sea import accounts, reviewed gross profit and billing details, and collaborated with operational teams on data filing and customer service needs.
Customer Service Representative
Midwest Loan Services
Jan 2022 - Jun 2024 (2 years 5 months)
Handled customer service requests for mortgage servicing, payments, escrow, and payoff statements. Used LSAMS to generate reports, processed ACH payments, and resolved customer inquiries.
Sorted, scanned, palletized, and prepared outbound shipments accurately. Loaded packages and used material-moving equipment to support on-time shipments.
Managed high-volume consumer calls regarding past-due auto loan accounts and payment arrangements. Maintained accurate account information and supported additional customer service requests.
Handled incoming and outbound calls, guest requests, service dispatch, and complaint resolution. Coordinated with hotel staff and escalated service issues to management when needed.
Education
Degrees, certifications, and relevant coursework
Northern Senior High School
High School Diploma, General Studies
Completed high school education with a general studies curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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