Cristian Cuevas

Onboarded 118 new client accounts end-to-end, achieving a 98% success rate. Managed multiple onboarding projects, gathered business requirements, and served as a liaison between Product, Engineering, and clients.

Resolved 120+ accounting software support tickets monthly and reviewed client financial statements to identify discrepancies. Maintained documentation and facilitated webinars on year-end general ledger procedures.

Served as first point of contact for customer inquiries, providing professional service and timely resolution. Monitored customer feedback and achieved a 97% customer satisfaction rating.

Directed clear communication among a team of eight and managed inventory finances. Delegated tasks to ensure organization and standardization while adhering to health codes.

Pursuing the Foundations of Project Management certification with expected completion in September 2026.

Pursuing a certification from Postman Academy with expected completion in October 2026.

Pursued a Bachelor of Business Administration in Finance at the University of North Georgia's Mike Cottrell College of Business.

Completed a specialization in Applied Business Science and Business Analytics in September 2023.