Nicole Monson
@nicolemonson
Implementation specialist focused on software deployments, training, and client success.
What I'm looking for
I am a detail-oriented implementation specialist with over 10 years of client-facing experience delivering software deployments, training, and technical support for enterprise clients such as Google and American Airlines.
I lead post-sale client meetings, manage project plans and milestones, and customize systems to client needs while maintaining thorough documentation and performing data entry and analysis. I have extensive experience delivering on-site and remote training, creating content, and troubleshooting POS and enterprise software.
I bring strong communication, organizational, and leadership skills, with hands-on knowledge of Salesforce, SQL Server, Microsoft Office, HRIS/payroll systems, and ICD-9/ICD-10 processes. I thrive in collaborative environments where I can drive successful implementations and improve client outcomes.
Experience
Work history, roles, and key accomplishments
Implementation Specialist
CaterTrax
Jul 2022 - Present (3 years 8 months)
Lead software implementation projects for enterprise clients including Google, Roku and American Airlines; manage project plans, track milestones, customize systems from client data, and maintain project documentation.
National Travel Trainer
Heartland School Solutions
Mar 2017 - Jul 2022 (5 years 4 months)
Delivered on-site and remote POS software training nationwide, created training content and schedules, supported implementations and troubleshooting, and served as primary client contact for support.
Customer Service Representative
Aerotek
Feb 2014 - Mar 2017 (3 years 1 month)
Supported clients including Paychex and NYSOH in a call center handling inbound/outbound calls, payroll processing, claims authorization, and served as project administrator and team lead supervising daily operations.
Cashier Supervisor
Kmart
Nov 2012 - Feb 2014 (1 year 3 months)
Supervised front-end operations including staff scheduling, cash handling, credit card processing, hiring and cash drawer reconciliation to maintain operational accuracy.
Education
Degrees, certifications, and relevant coursework
Monroe Community College
Communications
Studied Communications at Monroe Community College in Rochester, NY.
Northeast College Preparatory High School
Regents Diploma, General Secondary Education
Completed secondary education and earned a Regents Diploma at Northeast College Preparatory High School in Rochester, NY.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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