Open to opportunities

Nicole Monson

@nicolemonson

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Implementation specialist focused on software deployments, training, and client success.

United States

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What I'm looking for

I am seeking client-focused implementation or training roles where I can lead software deployments, provide technical training, and improve client outcomes within collaborative teams.

I am a detail-oriented implementation specialist with over 10 years of client-facing experience delivering software deployments, training, and technical support for enterprise clients such as Google and American Airlines.

I lead post-sale client meetings, manage project plans and milestones, and customize systems to client needs while maintaining thorough documentation and performing data entry and analysis. I have extensive experience delivering on-site and remote training, creating content, and troubleshooting POS and enterprise software.

I bring strong communication, organizational, and leadership skills, with hands-on knowledge of Salesforce, SQL Server, Microsoft Office, HRIS/payroll systems, and ICD-9/ICD-10 processes. I thrive in collaborative environments where I can drive successful implementations and improve client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Implementation Specialist

Current

CaterTrax

Jul 2022 - Present (3 years 8 months)

Lead software implementation projects for enterprise clients including Google, Roku and American Airlines; manage project plans, track milestones, customize systems from client data, and maintain project documentation.

Project Management Software Implementation Salesforce SQL Server Data Entry Client Training Documentation

National Travel Trainer

Heartland School Solutions

Mar 2017 - Jul 2022 (5 years 4 months)

Delivered on-site and remote POS software training nationwide, created training content and schedules, supported implementations and troubleshooting, and served as primary client contact for support.

Training Delivery Zoom Webex Salesforce SQL Server Software Implementation Customer Support

Customer Service Representative

Aerotek

Feb 2014 - Mar 2017 (3 years 1 month)

Supported clients including Paychex and NYSOH in a call center handling inbound/outbound calls, payroll processing, claims authorization, and served as project administrator and team lead supervising daily operations.

Call Center Support Payroll Processing Time Tracking Team Leadership Customer Service

Cashier Supervisor

Kmart

Nov 2012 - Feb 2014 (1 year 3 months)

Supervised front-end operations including staff scheduling, cash handling, credit card processing, hiring and cash drawer reconciliation to maintain operational accuracy.

Scheduling Cash Handling Reconciliations Hiring Customer Service