Open to opportunities

Karina Alamo

@karinaalamo

Message

Bilingual Certified Medical Assistant and operations supervisor skilled in care coordination and EMR workflows.

United States

Message

What I'm looking for

I seek a patient-centered healthcare role combining care coordination or clinical support with opportunities to lead, improve workflows, and use EMR expertise.

I am a bilingual Certified Medical Assistant with over a decade of clinical and administrative healthcare experience, experienced across multiple EMR platforms and patient-facing roles.

I have progressed from clinical CMA duties—vital signs, specimen collection, assisting physicians, medication refills, and scheduling—to care coordination roles like patient navigator and referral coordinator, consistently supporting patients and providers.

More recently I advanced into operations and supervisory work, leading teams, training staff, improving workflows, and using metrics to drive productivity and compliance in remote healthcare operations.

I bring strong computer and EMR skills, HIPAA knowledge, insurance verification experience, and a focus on patient relations and process improvement—ready to join a team that values patient-centered care and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Tenderheart Health Outcomes

Jul 2025 - Present (5 months)

Promoted from intake coordinator to team lead and then operations supervisor; oversee day-to-day workflow, supervise and train staff, implement process improvements to reduce costs and boost productivity, and report performance metrics to management.

Operations Management Team Leadership Process Improvement Performance Metrics Staff Training Cross Functional Communication

Current

Intake Coordinator

Current

Tenderheart Health Outcomes

Sep 2024 - Present (1 year 3 months)

Managed inbound and outbound referral calls, documented and routed calls per policy, assisted referral sources and patients with resources, and communicated service assignments and customer issues to management.

Customer Service Outbound Calling Compliance Scheduling

Current

Indexing Clerk / Data Entry

Current

Community Health Center

Aug 2023 - Present (2 years 4 months)

Performed remote document scanning and quality assessment, indexed and cataloged medical records, corrected re-keys/rescans, and provided administrative filing support to maintain accurate patient documentation.

Data Entry Records Management Quality Assurance Administrative Support Scanning Attention To Detail

Referral Coordinator

CenterWell

Aug 2022 - May 2023 (9 months)

Prioritized and processed referrals, ensured complete demographic/insurance and clinical information, coordinated authorizations with insurers, scheduled specialist appointments and procedures, and kept patients informed of authorization status.

Referral Management Insurance Verification Scheduling Clinical Documentation Care Coordination

Patient Care Coordinator

Engooden

Jan 2021 - Aug 2022 (1 year 7 months)

Engaged and enrolled patients in chronic care management, provided education, set health goals, closed clinical and non-clinical care gaps, and maintained productivity and quality metrics via inbound/outbound outreach.

Care Coordination Patient Education Chronic Care Management Goal Setting EMR

Certified Medical Assistant

LoneStar Circle of Care

Mar 2015 - Dec 2020 (5 years 9 months)

Supported physicians with clinical procedures, collected specimens and vitals, assisted with administrative tasks including scheduling and referrals, trained staff, and maintained exam rooms and medical records to support patient care.