Paloma User

At Sage Software, I drive partner retention, renewals, expansion, and customer success for mid-to-large business accounts. I build executive relationships, lead QBRs, develop joint business plans, and align partner objectives with Sage solutions.

I've managed the full renewal lifecycle, maintained Salesforce forecasting and pipeline visibility, and consistently exceeded quota, including 104% or higher monthly attainment. My work includes identifying upsell and cross-sell opportunities, analyzing customer health and adoption, and collaborating with Sales, Product, Marketing, Support, and Operations.

Previously at Verizon, I managed business accounts across telecom wireless, One Talk, BlueJeans, business continuity, and VoIP solutions. I acquired, retained, and grew accounts through lead generation, partner selling, social selling, and customer-focused solution recommendations.

I've generated more than $500,000 in monthly revenue, managed portfolios of 500+ accounts, and coached sales teams to deliver strong customer experiences. I bring a practical, relationship-driven approach to revenue growth, retention, and long-term client value.