Open to opportunities

Craig Dionisio User

@craigdionisiouser

Message

I resolve customer concerns through accurate calls, email support, scheduling, and back-office coordination.

Philippines

Message

What I'm looking for

I'm looking for a customer service or back-office support role where I can handle calls, email inquiries, scheduling, documentation, and customer concerns while collaborating with teams to deliver accurate, high-quality service.

I've supported customers at EC Solutions Holdings Inc. / ECXperience through inbound and outbound calls, email inquiries, account updates, service requests, scheduling, and documentation.

I coordinate with internal teams to resolve concerns, escalate complex issues appropriately, and maintain accurate CRM and interaction records while meeting productivity and quality targets.

Earlier, at Jeonju Samgyup Restaurant, I handled customer service, orders, reservations, waitlists, cash transactions, and customer requests in a fast-paced environment. I'm committed to clear communication, attention to detail, and reliable support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

EC Solutions Holdings Inc.

May 2025 - Jan 2026 (8 months)

Managed back-office tasks including account updates, service requests, scheduling, and documentation. Handled inbound and outbound calls and responded to customer inquiries via email with clear, accurate, and professional communication.