Maureen Llona Marasigan
@maureenllona
Customer service professional experienced in support, and client relations.
PhilippinesWhat I'm looking for
I am a customer service professional with experience across contact centers and frontline service roles, including positions at TELUS Digital Philippines, Alorica Philippines, and multiple retail and food-service employers. I consistently handle contact accounts such as travel, hotel reservations, and food delivery services, and I bring strong teamwork, adaptability, and problem-solving skills to every role.
My background includes administrative support and service-crew responsibilities, demonstrating attention to detail, computer literacy, and a strong work ethic. I am focused on professional growth, gaining experience, and delivering reliable customer experiences that improve satisfaction and operational outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TELUS Digital Philippines, Inc.
Apr 2023 - Sep 2024 (1 year 5 months)
Provided customer support for contact accounts in travel and food delivery, resolving inquiries and improving service quality across assigned portfolios.
Sales Representative / Customer Experience
Alorica Philippines, Inc.
Jun 2022 - Feb 2023 (8 months)
Handled hotel reservation accounts and delivered customer-facing sales support, meeting service targets and maintaining client satisfaction.
Administrative Assistant / Trainee
Koolade Ventures Inc.
Jul 2013 - Feb 2015 (1 year 7 months)
Performed administrative tasks, supported management operations, and maintained attention to detail in office processes during trainee period.
Service Crew (Counter)
Julie G Group of Companies
Jan 2012 - Jul 2012 (6 months)
Operated counter service tasks, served customers, and maintained food service standards at Jollibee Pasig Simbahan.
Service Crew (Counter/Administrative)
Petron Marketing Corporation
Sep 2010 - Feb 2011 (5 months)
Carried out counter and administrative duties, supported daily operations, and ensured service quality at Jollibee C5 McKinley.
Service Crew (Counter/Administrative)
Jollibee Foods Corporation
Nov 2009 - May 2010 (6 months)
Performed counter service and administrative support, maintained customer service standards, and assisted team operations at Jollibee Pateros.
Education
Degrees, certifications, and relevant coursework
St. Scholastica's College - Manila
Bachelor of Science, Psychology
2005 - 2007
Undertook undergraduate coursework in Bachelor of Science in Psychology between 2005 and 2007.
Rizal High School - Main
High School Diploma, Secondary Education
2005 - 2007
Attended Rizal High School - Main for secondary education during 2005 to 2007.
Bangui National High School - Banban
High School Diploma, Secondary Education
2003 - 2005
Completed secondary education at Bangui National High School from 2003 to 2005.
Banban Elementary School
Elementary School Completion, Elementary Education
1993 - 2003
Completed elementary education at Banban Elementary School from 1993 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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