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Covenant Obioma

@covenantobioma

Empathetic customer support specialist with 4 years’ experience improving satisfaction and resolution metrics.

Nigeria
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What I'm looking for

I’m seeking a remote or hybrid customer support role where I can improve CSAT and FCR, work with collaborative teams, and grow into leadership while using CRM and support tools.

I am an empathetic customer support specialist with four years of direct client engagement, skilled at delivering personalized, efficient support across email, chat, and phone channels. I combine strong relationship-building with meticulous administrative and documentation practices.

At Ecomed Pharmaceuticals I improved First Contact Resolution by 20%, maintained average first response times under five minutes, and achieved a 95%+ customer satisfaction score by leveraging deep product knowledge and clear communication.

I am experienced with HubSpot, Freshdesk, Zendesk, Intercom, Google Workspace, Microsoft 365, Airtable, and collaboration tools like Slack and Teams, and I bring proactive problem-solving, organization, and reliability to remote and cross-functional team environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka logoUN

University of Nigeria, Nsukka

Bachelor of Science, Accounting

Bachelor of Science in Business Administration with a major in Accounting from the University of Nigeria, Nsukka.

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Covenant Obioma - Customer Support Specialist - Ecomed Pharmaceuticals Limited | Himalayas