Courtney Stanley

I am a motivated, detail-oriented Customer Support Specialist with over 4 years of experience delivering exceptional service in fast-paced, remote environments. I excel at multi-channel communications—chat, email, and phone—and consistently maintain high customer satisfaction through professionalism and empathy.

I am proficient with leading CRM and ticketing platforms, including Zendesk, Salesforce, Freshdesk, ServiceNow, and HubSpot, and I collaborate effectively with technical teams to resolve escalations and drive improvements. I have a strong track record of meeting key performance metrics such as response time, resolution rate, and CSAT while maintaining accurate documentation and knowledge bases.

I bring additional practical experience creating and managing invoices, processing payments, and preparing job estimates to support daily operations. I am eager to contribute problem-solving, conflict-resolution, and remote collaboration skills to a dynamic customer success or remote support team.