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Deacon Hayes

@deaconhayes

Front Desk Associate in hospitality who handled 20–30 nightly check-ins and guest reservations at Home2 Suites Town Center.

United States

Message

What I'm looking for

I'm seeking a front desk associate or guest services role, with future roles in reservations or revenue departments within a quality hospitality brand.

At Home2 Suites Town Center, I handled front desk operations for a 150–200 room extended-stay property, processing 20–30 nightly check-ins and managing reservations, guest communications, and billing reconciliation.

At Holiday Inn Express & Suites SeaWorld, I managed front desk operations, resolved guest inquiries, and maintained property records and daily reports. I'm seeking a front desk associate or guest services role, with future interest in reservations or revenue departments at a quality hospitality brand.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

Publix Supermarket

Apr 2022 - Present (4 years 6 months)

Delivered frontline customer service in a high-volume retail environment, resolving guest complaints and requests with calm professionalism. Maintained production records, inventory logs, and supply order documentation with consistent accuracy.

Customer Service Conflict Resolution Time Management Inventory Management Documentation

Healthcare Advocate

TTEC

Nov 2021 - Apr 2022 (5 months)

Delivered phone and live-chat support for health plan members, resolving account-level and billing questions through company CRM systems. Managed multiple concurrent member interactions while maintaining quality, compliance, and accurate documentation standards.

CRM Customer Support Billing Documentation Compliance

Front Desk Associate

Home2 Suites Town Center

Jun 2021 - Oct 2021 (4 months)

Managed front desk operations for a 150-200 room extended-stay property, processing 20-30 nightly check-ins with payment accuracy and guest satisfaction focus. Handled reservations, guest communications, and billing reconciliation across all guest accounts.

Front Desk Operations Guest Relations Reservations Payment Processing Billing Property Management Systems Communication Skills Reporting

Traffic Controller

Medx Staffing, Inc.

Jan 2021 - Mar 2021 (2 months)

Coordinated patient intake logistics, assisted elderly and disabled visitors, and maintained accurate records under high-pressure emergency conditions.

Patient Intake Record keeping Emergency Response Communication Skills

Warehouse Associate

Amazon, Inc.

Dec 2020 - Mar 2021 (3 months)

Fulfilled customer orders with emphasis on inventory accuracy and data integrity within strict SLA requirements.

Inventory Management Data Integrity Order Fulfilment SLA Compliance

Front Desk Associate

Holiday Inn Express & Suites SeaWorld

Dec 2018 - Mar 2020 (1 year 3 months)

Managed full front desk operations for a 150-200 room branded hotel property, averaging 20-30 nightly check-ins across phone and online reservation platforms. Oversaw check-in/check-out processing, guest inquiry resolution, and daily operational reporting.

Front Desk Operations Guest Relations Reservations Payment Processing Property Management Systems Reporting IHG Standards