Open to opportunities

J Friedman

@jfriedman

Message

Operations and compliance leader improving systems, training teams, and driving process excellence.

United States

Message

What I'm looking for

I seek roles where I can lead operations, compliance, and training initiatives in healthcare-focused organizations that value data-driven improvement, cross-functional collaboration, and clear accountability.

I am a strategic, results-driven operations leader with over a decade in healthcare administration, compliance, and process improvement. I align operations with organizational strategy, manage multimillion-dollar budgets, and lead cross-functional initiatives that enhance efficiency, regulatory compliance, and service quality.

I build efficient systems, clarify complex policies, and deliver training for distributed teams, including faculty roles at regional VA leadership academies. I lead accreditation readiness, root-cause analysis, and data-driven operational improvements across multiple facilities.

With prior military experience in intelligence analysis and recognized leadership training, I bring disciplined, solution-oriented leadership and strong collaboration with executive, clinical, and technical teams to support mission-driven organizations.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

U.S. Department of Veterans Affairs

Sep 2022 - Present (3 years 2 months)

Manage budgeting, procurement, staffing, and process optimization for Pharmacy Service; oversee compliance with VA, Joint Commission, and OIG standards and lead readiness audits and corrective actions. Developed SOPs, labor-mapping, and training programs that improved accuracy, timeliness, and operational readiness across multiple facilities.

Budget Management Regulatory Compliance SOP Development Training Development Data Analysis Process Improvement

Administrative Officer

U.S. Department of Veterans Affairs

May 2021 - Sep 2022 (1 year 4 months)

Directed administrative operations for Social Work Service including budgeting, procurement, HR actions, and compliance audits; launched LGBTQ+ Veteran Care Coordinator initiatives and established the first LGBTQ+ Health Committee to advance equity. Authored training and communication materials used locally and statewide.

Operations Management Stakeholder Engagement Program Development Policy Implementation Compliance Audits Communication

Program Support Assistant

U.S. Department of Veterans Affairs

Jan 2019 - May 2021 (2 years 4 months)

Managed onboarding and compliance for 100+ trainees annually across 10 programs; streamlined processes using MedHub, SurveyMonkey, and Excel and designed tracking systems and SOPs to improve accountability and support program accreditation. Supported data collection and reporting to APA and OHSU.

Onboarding Compliance Management Medhub Excel SOP Development Data Tracking Process Improvement

Program Support Assistant

U.S. Department of Veterans Affairs

Jan 2018 - Jan 2019 (1 year)

Provided administrative and data-analysis support to Pharmacy leadership; built Excel tracking systems for encounter closure and service metrics and created standardized SOPs and forms that improved documentation accuracy. Supported operational reporting and metric tracking.

Excel Data Analysis Reporting SOP Development Metrics Administrative Support

Education

Degrees, certifications, and relevant coursework

Administrative Officer Academy - VA Regional Network

Certificate, Administrative Leadership

2024 - 2024

Completed the Administrative Officer Academy covering Joint Commission accreditation standards, finance, and process improvement for VA regional operations.

VA Leadership Development Institute - Pacific Northwest and Alaska Region

Certificate, Leadership Development

2023 - 2023

Completed the VA Leadership Development Institute program focused on leadership skills and leading diverse teams in the Pacific Northwest and Alaska region.