Cory Palmer

Mitigated over $1M in potential losses across 2,000+ claims in six months through investigative protocols. Reviewed and analyzed 100+ financial transactions daily to detect fraudulent activity and determine pay-or-deny outcomes based on Regulation E requirements.

Cross-trained across seven functional roles and deployed across three Charlotte-area fulfillment centers to support efficiency. Served as Water Spider supporting up to two active lanes simultaneously and executed assigned delivery routes as a DSP associate.

Identified a critical control gap and led a remediation effort that reduced inventory loss from 40% to 8% within three weeks. Directed daily operations for a team of 8–10 in a compliance-driven environment.

Coordinated verification of financial and insurance information by partnering with carriers and pharmaceutical companies. Maintained thorough documentation in internal compliance systems, ensuring audit-ready records and timely processing.

Diagnosed and resolved technical issues with phones and consumer electronics via phone and digital channels. Consulted on repair options, device upgrades, and insurance claims while managing component-level inventory.

Provided end-to-end technical support for internet, telephony, and TV services to small and medium-sized business customers. Managed escalations by diagnosing node-level outages and configuring business phone systems and internet infrastructure.

Ranked 2nd in the store for in-store online orders and 1st out of 20 associates in Nike app sign-ups during a specific week. Delivered consistently recognized customer experiences, earning multiple unsolicited commendations.

Sorted and staged customer orders across three fulfillment functions, ensuring accurate and timely order fulfillment. Assisted customers with oversized or bulk item logistics and managed high-volume order flow in a warehouse-style retail environment.

Delivered above-average customer service across multiple roles including box office, floor, and concessions. Provided film recommendations and upsold premium concession options to enhance the moviegoer experience.

Managed all operational aspects including cash handling, employee training, and daily store functions during peak seasons. Led a team of 4–6 employees, ensuring high performance and customer satisfaction.

Promoted rapidly within a leading retail organization during peak Black Friday sales, demonstrating adaptability and strong performance under pressure. Excelled in upselling and creating effective product combinations.

Managed daily operations of the Games Department, collaborating with senior leadership to meet sales targets. Oversaw cash handling processes and employee training programs to ensure operational efficiency and compliance.

Completed coursework toward a Bachelor of Science in Athletic Training.

Graduated from Independence High School in June 2010.