Jaliesa User

Reviewed daily reports, analyzing patterns of fraud such as kiting and account compromise. Managed and provided daily controls for fraud prevention, focusing on eliminating or reducing financial loss for both customers and the bank.

Supported customers and resolved moderate to complex inquiries or issues for a variety of financial products and services via phone. Navigated multiple computer systems to research customer needs and offer solutions, while communicating effectively and accurately.

Provided outstanding customer service while processing a wide variety of financial transactions accurately and efficiently. Supported customers and resolved moderate to complex inquiries or issues regarding financial products and services via phone.

Ensured compliance with all federal, state, local, and company-specific rules and regulations related to quality and safety. Participated in the correction and prevention of audit findings and prepared routine reports for management.

Assisted customers with problems or concerns by providing resolutions and performed store inventory counts according to guidelines. Upheld the security and confidentiality of documents and data, and supervised daily job responsibilities of store personnel.

Managed and led a team focused on Apple products, ensuring efficient operations and customer satisfaction. Provided guidance and support to team members to achieve performance targets.

Assisted customers with their needs and maintained the presentation of the soft lines department. Contributed to a positive shopping experience by ensuring product availability and organization.

Completed a Bachelor of Science degree in Criminal Justice. Gained a comprehensive understanding of the criminal justice system.