Open to opportunities

kevin brenes

@kevinbrenes

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Detail-oriented fraud analyst with a strong background in risk management.

Zimbabwe

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What I'm looking for

I am looking for a role that values attention to detail and offers growth opportunities.

I am a dedicated fraud analyst currently working at Citi Group, where I conduct thorough reviews of cases to identify and mitigate potential risks. My meticulous attention to detail ensures that customer information is maintained according to industry standards. I collaborate with cross-functional teams to uphold high-quality standards in fraud prevention processes, strictly adhering to AML, FinCEN, KYC, and UBOs regulations.

Previously, I worked at Amazon in various roles, including as an ERC WFM RTA, where I analyzed support tickets and monitored service level performance to drive operational efficiency. My experience also includes contributing to machine learning initiatives at Amazon's Vision Operation Center, focusing on optimizing inventory management and delivery processes. I have a strong foundation in customer service, having managed claims processing at Sykes for Capital One and provided support for Kindle devices.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst

Current

Citi Group

Aug 2023 - Present (1 year 10 months)

Conduct thorough reviews of cases to identify and mitigate potential risks while maintaining customer information compliance with industry standards. Collaborate with teams to uphold high-quality standards in fraud prevention processes and monitor customer transactional activity.

Fraud Analysis Risk Mitigation Regulatory Compliance

WFM RTA

Amazon ERC

Jun 2022 - Sep 2023 (1 year 3 months)

Analyzed and resolved support tickets, scheduled NPT, and monitored service level performance to drive continuous improvement and operational efficiency. Generated performance reports and optimized Erlang calculations for queue coverage.

Support Ticket Analysis performance reporting Erlang Continuous Improvement Scheduling

AVOC Contributor

Amazon Vision Operation Center

Mar 2021 - Jun 2022 (1 year 3 months)

Contributed to machine learning initiatives aimed at optimizing inventory management and delivery processes, utilizing Scout robots to enhance operational efficiency.

Machine Learning Inventory Management Robotics Process Optimization Data Analysis

Fraud Claims Representative

Sykes - Capital One

Nov 2019 - Mar 2021 (1 year 4 months)

Managed claims processing in the intake department, providing exceptional customer support and efficiently handling client inquiries.

Claims Handling Customer Support Problem Solving Communication Client Management

Customer Support

Amazon Kindle Fire Tablet/Tv

Jun 2019 - Sep 2019 (3 months)

Provided phone support for troubleshooting Kindle and Fire devices, ensuring swift issue resolution and maintaining high customer satisfaction.

Customer Support Troubleshooting Communication Technical Support

Inventory Auditor

Euromobilia

Jan 2017 - Apr 2019 (2 years 3 months)

Assisted in conducting physical and virtual audits, contributing to the resolution of internal program issues to ensure compliance and operational integrity.

Compliance