Open to opportunities

Jaszmun Leftwich

@jaszmunleftwich

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I am a fraud prevention leader with 6 years' experience coaching teams.

Zimbabwe

Message

What I'm looking for

I seek a leadership role in fraud operations where I can coach teams, improve processes, ensure compliance, and reduce financial crime losses while continuing to develop as a leader.

I am an ambitious fraud operations leader with 6 years' experience coaching teams, investigating financial crimes, and managing fraud and claims operations. At Wells Fargo I supervised 18 Financial Crimes Specialists, led projects to improve processes, created reporting in Excel, approved payroll, and resolved escalations while ensuring compliance with FCRA, UDAAP, and Regulation E.

I am a subject matter expert in fraud tools and processes, mentoring new hires, reducing handle time through new call-control procedures, and delivering corrective actions and performance coaching. I combine strong organizational skills, attention to detail, and technical mastery of systems like Prevent, Actimize, CIV, CCM, CLAIMS, DAT, and OIB to mitigate losses and drive operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Fraud & Claims Operational Manager

Current

Wells Fargo

Aug 2020 - Present (5 years 2 months)

Supervised a team of 18 Financial Crimes Specialists, leading fraud and claims operations to improve detection, prevention, recovery and mentor staff while ensuring compliance with FCRA, UDAAP, and Regulation E.

Team Leadership Actimize Claims Handling Excel Coaching

Financial Crimes & Operations Analyst

Wells Fargo

Oct 2019 - Aug 2020 (10 months)

Trained and coached new hires in online fraud monitoring and implemented call control procedures that reduced handle time and customer complaints while maintaining compliance across channels.

Call Control CAC Actimize Compliance Customer Service Process Improvement

Financial Crimes Specialist IV

Wells Fargo

Mar 2019 - Oct 2019 (7 months)

Served as subject matter expert for CAC/Online Fraud and Hybrid Debit Card, filing signature-based chargebacks and resolving escalated customer issues while adhering to compliance standards.

Chargebacks CAC Visa Customer Information View Fraud Analysis Customer Service

Financial Crimes Specialist II

Wells Fargo

Jun 2018 - Mar 2019 (9 months)

Identified and reported potential fraudulent activity to prevent monetary losses, mentored new hires, and excelled in individual metrics using Prevent and Actimize.

Fraud Detection Actimize Case Scrubbing Training Metrics

Account Specialist III

Conduent

Feb 2017 - Jun 2018 (1 year 4 months)

Managed high call volumes while evaluating fraud scenarios to prevent loss, assisted new hires to improve call handling, and delivered strong customer service to retain accounts.

Customer Service Fraud Prevention

Customer Service Rep III

Results Company

Dec 2016 - Jan 2018 (1 year 1 month)

Provided first-call resolution, verified security information to prevent fraud, de-escalated irate customers, and coached new hires on systems and call handling.

Call Resolution Fraud Detection Coaching Customer Support Data Verification

Customer Service/Emergency Rep III

Telvista

Jun 2012 - Feb 2017 (4 years 8 months)

Handled escalated and emergency calls, gathered and verified customer data to prevent fraud, assisted law services with subpoenas, and trained new hires on procedures.

Fraud Prevention Coaching CRM Systems