Open to opportunities

Cory Kennedy

@corykennedy

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Software operations and quoting specialist focused on renewals and customer success.

United States

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What I'm looking for

I am seeking a role where I can manage renewals and quoting, use data to drive growth, collaborate cross-functionally, support customers, and mentor teammates while advancing into broader operations or customer-success leadership.

I am a software operations and quoting specialist with strong experience in renewals, order fulfillment, and client onboarding. I consistently collaborate with cross-functional teams to deliver measurable client value and improve outcomes through data-driven insights.

At Presidio, I assessed customer needs, coordinated internal delivery, and drove onboarding while monitoring volumes and trends to ensure growth tracked to plan. I have hands-on experience preparing savings and performance reports, delivering presentations and demos, and using SQL and Excel to analyze large datasets.

I bring a customer-first approach, strong relationship-building skills, and experience training newer team members. I am confident on camera for virtual meetings and skilled at translating data analysis into action to improve processes and client satisfaction.

Experience

Work history, roles, and key accomplishments

Software Operations Specialist

Presidio

Feb 2022 - Jan 2025 (2 years 11 months)

Assessed customer needs and coordinated internal teams to drive onboarding and program delivery; prepared quarterly/semi-annual savings and performance reports and delivered demos to maintain client retention and growth.

Customer Onboarding Renewals SQL Data Analysis Microsoft Excel Microsoft Office Account Management

Team Lead / Sales Account Executive

Telecom Consulting Group

Feb 2019 - Feb 2022 (3 years)

Managed and expanded a portfolio of customer accounts to meet quarterly and annual growth targets, led onboarding and program management, and trained newer team members to improve team performance.

Account Management Sales Operations Onboarding Training order fulfillment Data Entry Client Relationship Management

Order Fulfillment Quoting Specialist

Verizon

Jan 2018 - Feb 2019 (1 year 1 month)

Processed daily orders through a multi-carrier manifest system and supported analytical efforts by collecting and analyzing data to improve business decision processes; collaborated cross-functionally and assisted in training.

Order Processing Data Analysis Reporting Cross Functional Collaboration Market Analysis

Assistant Property Manager

Emma Kaufmann Camp

May 2016 - Dec 2018 (2 years 7 months)

Maintained 250+ acres including multiple pools, boats, and cabins, performed regular grounds and facility maintenance to ensure safe and inviting outdoor spaces.

Property Maintenance Facilities Management Groundskeeping Asset Upkeep Operations Support