Dulce Del Peon
@dulcedelpeon
Order Management specialist bridging Sales, Finance, and customer success for accuracy.
United StatesWhat I'm looking for
I’m a Strategic Sales Operations & Order Management professional with 15+ years of experience across SaaS subscription and manufacturing/finished goods environments. I specialize in end-to-end Quote-to-Order processes for SaaS and full Quote-to-Cash cycles for finished goods, with a consistent focus on 100% data integrity.
In my current role as an Order Management Specialist, I manage the subscription lifecycle—new business, amendments, merges, renewals, and cancellations—while executing complex workflows in Salesforce and a Billing Platform. I serve as a finance SME, ensuring in-flight modifications are resolved and that discount structures follow Deal Desk approval requirements before orders are processed.
My track record is built on measurable operational performance: I maintain a 98% order accuracy rate while exceeding departmental data integrity thresholds. I also handle high-volume PO intake and exception resolution through automated order processing workflows, improving execution by identifying patterns and escalating recommendations to OMT leadership.
Previously, as an Order Management Specialist II at LYTX, I supported complex client lifecycles with Salesforce CPQ approval workflows and ensured orders adhered to strict SLAs. Before that, I led and executed customer service operations—mentoring a team of 5, managing SAP-driven quotes/orders/RMAs and credits/debits, and using EDI (AS400) to ensure demand and fulfillment conformance and on-time delivery.
Experience
Work history, roles, and key accomplishments
Order Management Specialist
Articulate, LLC
Aug 2021 - Mar 2026 (4 years 7 months)
Managed end-to-end subscription lifecycles for a high-volume SaaS portfolio (new business, amendments, merges, renewals, cancellations) with 100% data integrity. Processed complex quote-to-order workflows in Salesforce/Billing Platform, maintaining 98% order accuracy and exceeding a 97% data integrity threshold while handling 14–15% of total department workload.
Order Management Specialist II
LYTX
Feb 2019 - Aug 2021 (2 years 6 months)
Owned complex customer account lifecycles for small market through enterprise clients, ensuring 100% data integrity in Salesforce during upgrades, product migrations, and pending subscriptions. Drove quote-to-order execution using Salesforce CPQ approval workflows and DocuSign Master Purchase Agreements (MPAs) while meeting strict departmental SLAs.
Customer Service Lead
Rivulis Irrigation
Aug 2017 - Feb 2019 (1 year 6 months)
Led and mentored a team of 5 Customer Service Representatives, ensuring adherence to service protocols and departmental policies. Managed key export accounts in SAP, handling quotes, orders, and RMAs plus financial adjustments (credits/debits), while resolving escalations and coordinating order-to-fulfillment for on-time global dealer delivery.
Customer Service Representative
Rivulis Irrigation
Dec 2016 - Aug 2017 (8 months)
Managed end-to-end order entry for dealer and intercompany accounts, ensuring accurate progression from initial quote through final fulfillment. Executed SAP financial and inventory transactions (credit/debit memos, returns, warranty replacements), coordinated export/intercompany logistics with customs documentation and freight partners, and tracked order pipeline to align shipment readiness with
Customer Service Rep - EDI
Sensata Technologies
Mar 2012 - Dec 2016 (4 years 9 months)
Configured and managed AS400 EDI to process and analyze high-volume demand and order fulfillment data, ensuring 100% conformance to PO specifications and on-time delivery to global production lines. Coordinated the Master Demand Schedule (MDS) with plant operations and partnered with corporate finance to resolve invoicing discrepancies.
Education
Degrees, certifications, and relevant coursework
CETYS Universidad
Master of Business Administration, Senior Management
Earned an M.B.A. in Senior Management from CETYS Universidad (U.S. equivalency certified by IERF).
CETYS Universidad
Bachelor of Science in Business Administration, Marketing
Earned a B.S.B.A. in Marketing from CETYS Universidad (U.S. equivalency certified by IERF).
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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