Valerie Tellez
@valerietellez
I streamline sales operations, contracts, renewals, and complex technology programs for enterprise teams.
United StatesWhat I'm looking for
I've supported Dell Technologies' multimillion-dollar Microsoft software sales as a Senior Analyst, serving as the escalation point for contracts, pricing, renewals, and high-priority order issues.
I streamline backend sales processes by connecting sales and operations teams, guiding representatives through Partner Center and Explore.MS, and improving tools, automation, reporting workflows, and deal flow. My experience also includes enterprise software sales, complex solution quoting, margin strategies, and pricing models.
At OptumRX, I help members and providers navigate web portals, troubleshoot issues, and resolve escalations while documenting recurring problems for IT teams and supporting compliant operations.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist Sr.
OptumRX
Dec 2025 - Present (8 months)
Provided technical assistance for OptumRX web portals, guiding members and providers through navigation, troubleshooting, and issue resolution. Documented and escalated recurring web issues to IT teams, contributing to process improvements and enhanced user experience.
Education
Degrees, certifications, and relevant coursework
Everest Institute
Diploma, Medical Assisting
Completed a Medical Assistant Diploma program at Everest Institute in Austin, TX.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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