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Kristi Kapel

@kristikapel

Senior sales operations specialist with deep expertise in Salesforce, order management, and asset lifecycle support.

United States
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What I'm looking for

I seek a collaborative, process-driven role in sales operations or order management where I can apply CRM/ERP expertise, mentor teams, and improve accuracy and efficiency in a remote-friendly environment.

I am a dedicated sales operations professional with over a decade supporting global sales teams at Quest Software, specializing in order management, asset data reconciliation, and cross-team issue resolution. I have a strong track record of processing high volumes of orders and asset requests, training new team members, and improving accuracy across Salesforce, Siebel, and Oracle workflows.

My strengths include advanced use of CRM and ERP systems, analytical problem solving, and meticulous attention to detail that ensures timely support for sales and renewals. I take pride in mentoring colleagues, maintaining process adherence, and delivering reliable operational support in remote, fast-paced environments.

Experience

Work history, roles, and key accomplishments

Quest Software logoQS

Sales Support Associate

Jan 2010 - Dec 2020 (10 years 11 months)

Managed order processing, quoting, and asset reporting for license and renewal sales teams; booked orders in Oracle and mentored new sales support staff, improving order accuracy and turnaround.

Education

Degrees, certifications, and relevant coursework

Kristi hasn't added their education

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Tech stack

Software and tools used professionally

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Kristi Kapel - Global Sales Account Ops Sr. Associate - Quest Software | Himalayas