Cornelia Miller

With over nine years of experience in customer service, I have honed my skills in retail, support, and account recovery. My journey has equipped me with the ability to resolve customer issues efficiently while maintaining a high standard of service. I pride myself on being a strong communicator, adept at payment negotiations and process improvement, which has allowed me to advocate for customer satisfaction effectively.

In my most recent role as a Recovery Support Specialist at Concora Credit, I managed high-volume calls to address account and payment issues, collaborating with internal teams to resolve disputes and track trends. My previous experience as a Retail Sales Associate at Bed Bath & Beyond further developed my ability to deliver personalized service, guiding customers to products and ensuring their satisfaction. I am committed to continuous improvement and thrive in environments where I can contribute to enhancing customer experiences.