Corina Shelton

I am a customer service professional with extensive experience delivering excellent support in fast-paced, high-stress environments. I specialize in technical user support for SaaS platforms and have experience across startups and retail operations.

At Certificial, Inc. I supported companies, suppliers, and agents with insurance verification and compliance, collaborating with engineering and product teams to resolve technical issues and becoming proficient with Zendesk and Zoho One.

Previously at GoShare I provided customer and driver support using Zoho CRM, Zoho SalesIQ, Aircall, Workplace, and Discord, developing strong multi-channel communication and escalation skills. In earlier roles I managed online sales, wholesale accounts, inventory, shipping coordination, and cash office operations.

I bring leadership, attention to detail, empathy, and a strong work ethic, and I am motivated to apply my CRM and support experience to roles that value customer excellence, cross-team collaboration, and continuous learning.