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Angelito Jr Duran

@ajd27

Customer & Technical Support specialist with 10+ years of experience driving positive customer experience and retention to support business growth.

United States

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What I'm looking for

I am seeking a remote role in customer support, virtual assistance, administrative tasks, and data entry. I provide reliable, detail-oriented support, improve customer experience, and help businesses operate efficiently. I thrive in fast-paced environments and enjoy both customer-facing and back-office responsibilities.

I have over a decade of experience in customer service and technical support, providing reliable support in remote and high-volume settings. My expertise includes first-level technical triage, troubleshooting software and hardware issues, and resolving customer concerns through chat, email, and helpdesk platforms.

My primary focus is creating positive customer experiences and supporting business growth through improved customer satisfaction. I am experienced with CRM systems, order processing, data entry, inbox management, scheduling, and virtual assistance. I am seeking remote customer support or technical support roles where I can contribute to customer success, long-term retention, and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Community Moderator

Current

Freelance

Jan 2021 - Present (4 years 11 months)

Managed and moderated Telegram and Discord communities averaging 3,000 active members, executed targeted promotional campaigns for crypto projects, and provided market trend analysis and trading insights to community members.

Community Moderation Crypto Marketing Telegram Discord Market Analysis Trading Insights Campaign Management

Customer Support Specialist

Blossom Flowers Delivery

Apr 2021 - Jan 2022 (9 months)

Delivered high-volume customer support via phone, email, and chat, processed orders and recommended products to increase order value, and managed administrative tasks including inbox and social media operations.

Customer Support Order Processing Phone Support Email Support Chat Support Social Media Management inventory tracking

Customer Support Specialist

TaskUs

Sep 2018 - Mar 2021 (2 years 6 months)

Provided live chat support for a payroll and HR SaaS platform, resolved 30+ tickets daily and handled 40–50 concurrent chats while implementing First Response Resolution to reduce escalations.

Live Chat Support CRM SaaS Support Ticket Resolution First Response Resolution Troubleshooting High Volume Support

Customer Service Representative

Alorica

Apr 2017 - Sep 2017 (5 months)

Resolved customer issues for mobile services including device, connectivity, and billing problems, processed account modifications and service activations, and maintained high customer satisfaction scores.

Customer Service Troubleshooting Billing Support Account Management CRM Service Activations Mobile Network Support

Digital Affiliate Marketer

Freelance

Nov 2014 - Feb 2017 (2 years 3 months)

Generated leads via online marketing campaigns, created and managed landing pages, and used SEO and paid advertising to drive traffic while tracking performance to optimize results.

Affiliate Marketing Lead Generation SEO Paid Advertising Landing Page Optimization Campaign Analytics Conversion Tracking

IT Support Specialist

Various

Oct 2007 - Apr 2014 (6 years 6 months)

Provided technical support and hardware diagnostics for internet cafe and service locations, maintained LAN infrastructure and POS operations, and performed high-accuracy data entry and desktop publishing tasks.