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@zolondabanks
Experienced optician dedicated to exceptional customer service and management.
I am a passionate and detail-oriented Master Optician with extensive experience in the optical industry. My journey began at Southern University, where I pursued Computer Science, but my true calling emerged in optometry. Over the years, I have honed my skills in various roles, from managing retail operations to providing exceptional customer service. My commitment to ensuring that customers receive the best possible experience has been a driving force in my career.
Throughout my tenure at Walman Optical, Virginia Mason, and Eyesrite, I have successfully managed accounts, trained staff, and built strong customer relationships. I take pride in my ability to multitask in fast-paced environments while maintaining a high level of organization. My experience includes everything from eyewear frame tracing to billing insurance and training technicians, all aimed at enhancing the customer experience and driving sales.
As I continue to grow in my career, I am eager to leverage my skills in a dynamic environment that values teamwork and customer satisfaction. I am dedicated to contributing to a successful company and helping to build a loyal customer base through effective service and management.
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Work history, roles, and key accomplishments
Walman Optical
Nov 2021 - Present (4 years)
Performed diverse customer service duties, including answering inquiries, entering orders, and managing eyewear tracing. Maintained accurate data entry and monitored back-ordered products, ensuring timely communication with customers.
Eyesrite
Sep 2016 - Present (9 years 2 months)
Oversaw vision care pre-testing, ordering and verifying eyewear, and customer service. Managed contact lens fitting, insurance billing, eyewear repair, and staff training, while actively building the business and customer base.
Visionworks
Mar 2016 - Present (9 years 8 months)
Drove retail sales by effectively training, developing, and leading Eyewear Specialists to provide exceptional customer service. Supervised overall store performance and operations, ensuring adherence to established procedures and sound judgment.
Degrees, certifications, and relevant coursework
LDO, Optometry
Studied Optometry, focusing on vision care and ophthalmic practices. Developed a strong passion for the field of optometry.
Bachelor of Science, Computer Science
Pursued studies in Computer Science.
Software and tools used professionally
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