Open to opportunities

Constanza Miranda

@constanzamiranda

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Virtual Assistant | Customer Experience & Digital Marketing Specialist

Colombia

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What I'm looking for

I’m looking for a marketing role where I can combine creativity and market research to build performance-driven digital campaigns, collaborate with a team, and take ownership of client communication and project execution to consistently meet goals.

International Business Professional with extensive experience in administrative management, operations coordination, and digital marketing strategies. Expert in optimizing customer experience and leading creative teams to achieve business goals. Specialized in productivity tools (Notion, Trello, Google Workspace) and CRM software (HubSpot, Mailchimp). Proven track record of increasing customer satisfaction by 35% and organic social media reach by 60%.

Experience

Work history, roles, and key accomplishments

Reception & Marketing Lead

The Dreamer Operations S.A.S

Oct 2023 - Jul 2025 (1 year 9 months)

Supervised the reception team, assigned tasks, and trained new employees while managing reservations, inventory, and staff schedules. Led digital marketing activities including content creation, SEO/SEM, email marketing, copywriting, and CRM support, and resolved customer complaints to maintain satisfaction.

Social Media Management SEO SEM Email Marketing Copywriting CRM Customer Service

Account Executive (Marketing)

D’Story Machine

Jan 2022 - Jan 2023 (1 year)

Developed marketing and communications projects for a total portfolio of 7 accounts, coordinating teams of 3 designers and 3 copywriters to deliver client requests. Managed content planning, social media, and email marketing campaigns, and communicated directly with clients to address inquiries and achieve established campaign objectives.

Account Management Client Communication Team Coordination Social Media Management Content Planning Email Marketing Copywriting Campaign Execution Project Delivery

Receptionist & Marketing Support

Kali Hotels

Jan 2021 - Jan 2022 (1 year)

Handled front-desk duties including phone communication, check-in/check-out, and guest assistance while managing reservations and customer accounts. Supported administrative tasks and processed accounts and payments to ensure smooth daily operations.

Hotel Reception Check Out Reservations Management Customer Service Phone Support Administrative Support

Education

Degrees, certifications, and relevant coursework

Politécnico de Colombia

International Business Management, International Business Management

2020 -

Formación en International Business Management para comprender y aplicar la gestión de negocios internacionales.

Universidad del Magdalena

Profesional en Negocios Internacionales, Negocios Internacionales

2014 - 2019

Profesional en Negocios Internacionales, enfocada en comercio exterior y gestión internacional para mejorar la visibilidad y el desempeño en entornos globales.