Looking for a job

Nilton Bautista

@niltonbautista

Versatile Marketing & Communications professional skilled in digital strategy, content, social media, SEO, SEM, and customer-focused operations.

Colombia

Message

What I'm looking for

I'm looking to lead or contribute to digital marketing, social media, branding, and content initiatives where I can build campaigns, analyze results, create audiovisual communications, and strengthen a brand's digital presence.

I am a Marketing and Communications professional with over 10 years of experience across digital marketing, content creation, social media, SEO, SEM, creative development, and customer service. Throughout my career, I have had the opportunity to work in different industries and environments, developing a versatile perspective that combines creativity, strategy, organization, and a strong customer focus.

My professional journey has included managing digital channels, developing marketing and content strategies, coordinating ATL and BTL campaigns, creating social media content, monitoring KPIs, preparing performance reports, and supporting web and digital operations. I have also worked in bilingual customer service environments, including professional experience in the United States, which has strengthened my communication skills and ability to adapt to multicultural teams and fast-paced workplaces.

I am particularly interested in digital marketing, content strategy, social media, communications, creative projects, and digital operations. I enjoy understanding business and customer needs, transforming ideas into practical solutions, and continuously learning new tools and approaches that can improve communication and digital performance.

I consider myself a creative, adaptable, detail-oriented, and organized professional who values clear communication, teamwork, and continuous improvement. I am looking for opportunities where I can contribute my experience while continuing to grow professionally and take on new challenges in an international and collaborative environment.

Experience

Work history, roles, and key accomplishments

Hotel Clerk

Murray Hotel US

Apr 2025 - Oct 2025 (6 months)

Supported marketing and event activities in a U.S. hotel while managing daily operations and guest needs. Welcomed guests, handled inquiries, payments, and reservations, ensuring accurate and timely service. Contributed to a positive guest experience through strong attention to detail, English communication, and operational support.

Customer Service Marketing Support Event Support Reservations Payment Processing Computer Records

Bilingual Agent

Teleperformance

Sep 2022 - Jan 2024 (1 year 4 months)

Provided bilingual customer service by responding to inquiries and resolving issues in a professional manner while meeting established quality standards. Focused on first-contact resolution to minimize customer friction and ensure a reliable service experience. Maintained up-to-date knowledge of client products and services to deliver accurate, consistent, and clear information to customers.

Customer Service Problem Solving Confidentiality Documentation Product Knowledge

Creative

EON Soluciones Digitales

Apr 2020 - Sep 2022 (2 years 5 months)

Established creative direction for social media campaigns, analyzed client environments, monitored KPIs, and created reports and action plans.

Social Media Campaign Management KPI Analysis Branding Content Creation Photography Script Writing Audiovisual production

National Coordinator of Digital Channels

Automás CDA

Feb 2018 - Oct 2019 (1 year 8 months)

Managed marketing area, ATL and BTL campaigns, digital positioning, SEO-SEM, webmaster, and community management. Monitored digital channels and analytics.

Marketing Management ATL BTL SEO SEM Web Master Community Management Analytics Google Ads Event Planning Branding Market Research

Social Media Analyst and Content

Ajover-Darnel

Jan 2017 - Dec 2017 (11 months)

Created monthly content grids, monitored digital channels, researched best practices, prepared reports, wrote articles for specialized magazines, and produced audiovisual material.

Social Media Content Creation Analytics Writing Photography Audiovisual production Public Relations

Publicity and Marketing Coordinator

Colombian Tourist

Jan 2015 - Apr 2016 (1 year 3 months)

Created and implemented marketing plans, developed campaigns in social networks and below line advertising, managed Google AdWords, and designed graphics and landing pages.

Marketing Plans Social Media Below the line (BTL)Google Ads Graphic Design Email Marketing Landing Pages Content Management Event Planning

Advertising Internship

Colombian Tourist

Dec 2013 - Jun 2014 (6 months)

Created the company's marketing area, developed and implemented marketing plans, managed SEO and SEM positioning, and created landing pages and graphic pieces.

Marketing SEO SEM Social Media Landing Pages Graphic Design Supplier Management