Connie Karuga
@conniekaruga
Business development and operations professional driving growth through data-driven strategy.
KenyaWhat I'm looking for
I’m a dynamic business development and operations professional with a strong foundation in business development, relationship management, and strategic planning. I’m known for identifying growth opportunities, building meaningful partnerships, and delivering measurable results in fast-paced environments.
In my recent roles, I’ve helped drive revenue growth by pursuing new business opportunities and improving client onboarding for smooth integration. I also streamline internal workflows to reduce processing time, maintain dashboards and reporting in Excel and Google Workspace, and support customer retention by resolving escalations effectively.
Experience
Work history, roles, and key accomplishments
Business Development Associate
Intron Technologies
Jan 2024 - Present (2 years 5 months)
Identified and pursued new business opportunities, contributing to a 30% increase in quarterly revenue. Managed end-to-end client onboarding and developed proposals and pitch decks while coordinating with cross-functional teams to align strategy.
Operations Coordinator
GreenHouse Solutions
Mar 2022 - Dec 2023 (1 year 9 months)
Streamlined internal workflows and reduced processing time by 25% through process optimization. Coordinated logistics and scheduling for 20+ staff across departments and maintained reporting dashboards using Excel and Google Workspace tools.
Customer Success Representative
Zuri Digital
Jun 2020 - Feb 2022 (1 year 8 months)
Managed 80+ client accounts while maintaining a 95% satisfaction rate. Resolved client escalations to reduce churn by 15% and delivered product demonstrations and training for new and existing customers.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Commerce, Business Administration
2016 - 2020
Grade: Second Class Honours (Upper Division)
Activities and societies: Member, Business and Economics Students' Association.
Bachelor of Commerce in Business Administration at the University of Nairobi (2016–2020), graduating with Second Class Honours (Upper Division).
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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