Open to opportunities

Confidence Okere

@confidenceokere

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Remote-ready customer service professional delivering efficient, empathetic support across channels.

Nigeria

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What I'm looking for

I seek remote or hybrid customer service or administrative roles where I can apply CRM, multitasking, and problem-solving skills to improve customer satisfaction and operational efficiency.

I am a remote-ready customer service professional with hands-on experience supporting customers via email, chat, phone, and digital platforms. I prioritize fast, accurate solutions while maintaining a friendly and professional tone.

My background includes managing CRM systems, ticketing tools, and high-volume inquiries, and I have supported over 50 passengers daily in an operations role. I am experienced in data entry, documentation, and basic technical troubleshooting.

I have held roles in customer experience, POS operations, administrative assistance, and research, which have strengthened my organizational, multitasking, and problem-solving abilities. I collaborate well with operations and logistics teams to resolve service disruptions and improve customer satisfaction.

I am tech-savvy, reliable, and committed to supporting seamless remote operations; I hold training and certifications in customer service, CRM, and core computer packages, and I am available for remote, hybrid, or flexible administrative support roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

God Is Good Mobility

Feb 2025 - Present (11 months)

Provide customer service to over 50 passengers daily across phone, chat, and in-person channels, manage online bookings and transactions, and coordinate with operations to resolve service disruptions and maintain high satisfaction.

Customer Support Transaction Processing CRM Operations Coordination

Administrative Assistant

Oduduwa College of Professional Studies

Nov 2023 - Nov 2024 (1 year)

Managed student records, class schedules, meetings, and academic reports while providing administrative support to faculty and management to ensure smooth academic operations.

Student Records Scheduling Documentation Meeting Coordination Data Entry Microsoft Office Communication Administrative Support

Customer Service POS Operator

Wizzy Concepts

Feb 2023 - Sep 2023 (7 months)

Processed POS transactions and cash operations, resolved customer complaints, maintained daily sales reports, and improved customer retention through reliable service.

Cash Handling Sales Reporting Customer Service Data Entry Relationship Management

Research Assistant

Federal University of Technology Owerri

Mar 2022 - Nov 2022 (8 months)

Conducted research on effluent discharge and water quality, collected and analyzed samples, and produced data-driven reports supporting final year project conclusions.

Data Analysis Research Methodologies Documentation

Customer Service Support Intern

Imo State Water and Sewerage Corporation

Mar 2021 - Sep 2021 (6 months)

Assisted water treatment operations and quality control, supported customer inquiries and data entry, and maintained laboratory and operational records.

Water Treatment Support Quality Control Data Entry Administrative Support Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Federal University of Technology Owerri

Bachelor of Engineering, Agricultural and Bioresources Engineering

2017 - 2023

Activities and societies: Final year research assistant on effluent discharge and water quality; participated in industrial training at Imo State Water and Sewerage Corporation.

Completed a Bachelor of Engineering in Agricultural and Bioresources Engineering with a minor in Bioresources Engineering, focusing on effluent discharge and water quality research during the final year project.