Confidence Dogbe

With over six years of experience as an IT Support Specialist, I have honed my skills in technical troubleshooting, system maintenance, and customer service. My journey began with a Diploma in Information Technology, which laid the foundation for my career in IT support. I have a proven track record of diagnosing and resolving software and hardware issues efficiently, ensuring that end-users receive clear and effective solutions.

Throughout my career, I have worked with various organizations, including Asus Music Studios and Top Kings Entertainment, where I provided technical support, managed system upgrades, and facilitated onboarding processes. My ability to communicate complex technical solutions in simple terms has contributed to a 99% customer satisfaction rate during my tenure as a Customer Support Specialist at Osten Electronics. I pride myself on my proactive approach to IT support, which has significantly reduced system downtime and improved overall user experience.