At Texem UK, I handled customer inquiries through email and online channels, helping resolve account, service, and order concerns. I followed up with clients to confirm issues were resolved and expectations were met.
I contributed to a 25% increase in sales conversions through customer communication and support. I also introduced a feedback approach that led to a 19% increase in customer satisfaction and revenue.
At Polaris Bank Limited, I responded to customer inquiries by phone and in person, assisted with account updates and transactions, and resolved complaints. I also supported data entry and account documentation while promoting banking products through consultative conversations.
I’ve supported customers across phone, email, and chat, and I’m comfortable working independently in remote environments. I hold a Higher National Diploma and a National Diploma in Public Administration, along with certifications in Customer Relationship Management and Customer Service Excellence.
