Collins Okoth

Conduct software compatibility testing across programs, hardware, operating systems, and network environments, including full Microsoft 365 application testing. Automate test scripts and develop testing programs covering regression, negative, and usability testing.

Serve as first point of contact for end-user IT and connectivity issues, troubleshooting device-specific problems, network performance, and internet connectivity. Provide day-to-day user support and technical assistance on Microsoft 365 applications.

Provided technical support to end-users, addressing computer-related issues and collaborating with the IT team to troubleshoot network and system problems. Assisted in the installation and maintenance of hardware and software systems.

Supported a Judiciary of Kenya case-management project, implementing efficient methods and tools for filing cases and improving error-documentation systems. Reduced case filing and service turnaround time from 40 days to 7 days through improved workflow, verification, and documentation practices.

Provided comprehensive technical support for computer-related issues to end-users across the organization, functioning as the primary IT and help-desk contact. Managed computer information resources with a focus on data security and control, strategic computing, and disaster recovery.

Monitored and tracked project milestones and deliverables to ensure timely completion. Implemented updates, upgrades, and patches to limit service disruptions, and monitored system operations to detect potential problems.

Configured servers to meet functional specifications, ensuring optimal performance, and monitored system operations to proactively detect issues. Implemented updates, upgrades, and patches to limit service loss and enhance system security.

Grade: 2nd Class Lower Division

Bachelor of Technology in Computer Science from Maseno University, completed in 2014.

Kenya Certificate of Secondary Education from Kisumu Boys High School, completed in 2008.