Michael User
@michaeluser48
ICT Officer and IT Support specialist delivering reliable network, systems, and user support.
KenyaWhat I'm looking for
I’m a dedicated Computer Science graduate working as an ICT Officer, supporting end users while maintaining networks and ICT infrastructure. I configure and maintain network systems, install and configure computer hardware and software, and ensure smooth ICT operations through system monitoring and troubleshooting.
I also support website development, maintenance, and updates, manage user accounts and email systems, and handle database management tasks. From helpdesk operations to information systems audits and compliance reporting, I focus on practical problem-solving, clear technical documentation, and reliable service delivery in dynamic environments.
Experience
Work history, roles, and key accomplishments
ICT Officer
National Youth Council
Mar 2025 - Mar 2026 (1 year)
Configured and maintained network systems and ICT infrastructure, including installing and configuring hardware and peripherals. Provided website support, troubleshooting and user assistance, and assisted with information systems audits and compliance reporting.
ICT & Accounts Assistant
Charismata SACCO
Jan 2024 - Present (2 years 7 months)
Provided ICT technical support to staff and users, supporting routine system maintenance and troubleshooting. Maintained digital records and supported daily ICT operations and office administration.
IT Support Intern
Metropol Credit Reference Bureau Ltd
Jan 2023 - Present (3 years 7 months)
Provided first-level technical support for hardware and software issues, including troubleshooting network and connectivity problems. Managed domain accounts and Zimbra email systems and improved support response efficiency.
Education
Degrees, certifications, and relevant coursework
Gretsa University
Bachelor of Science, Computer Science
2020 - 2023
Earned a Bachelor of Science in Computer Science from Gretsa University between 2020 and 2023.
Oriwo Boys High School
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2016 - 2019
Completed secondary education at Oriwo Boys High School and earned the KCSE qualification (2016–2019).
Summit Institute
CPA Foundation, Accounting
2020 -
Completed CPA Foundation studies at Summit Institute in 2020.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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