Mary Benson
@marybenson
Experienced project and client services manager driving operations, growth, and team performance.
United StatesWhat I'm looking for
I am a results-driven project and client services manager with extensive experience optimizing workflows, managing 20+ concurrent projects, and improving membership growth and retention. I combine strong operations, scheduling, and people-management skills with a background in psychology to lead teams, train staff, and deliver measurable outcomes.
My accomplishments include growing a studio membership from 197 to 341 in four months and raising retention from 24% to 45%, managing staffing and payroll for 40+ employees, and coordinating client requests and expert scheduling for a high-volume portfolio. I bring proficiency in SCRUM methodology, Salesforce, Microsoft 365, Asana, and digital marketing tools, and I volunteer consistently to strengthen leadership and organizational capabilities.
Experience
Work history, roles, and key accomplishments
Project Manager - Client Services
Guidepoint Global
Apr 2024 - Present (1 year 11 months)
Manage client requests and project scope changes, oversee expert scheduling and follow-ups, and coordinate cross-team efforts to ensure delivery across ~20 concurrent projects.
Volunteer & Group Leader
Anchor Church & The Promise Center
Aug 2020 - Present (5 years 7 months)
Volunteer leadership role managing event planning and welcome teams ~10 hours weekly, fostering community engagement and strengthening leadership and organizational skills.
Research Manager - Client Services
Guidepoint Global
Aug 2022 - Apr 2024 (1 year 8 months)
Managed client project lifecycle and expert engagements, handled scheduling/rescheduling and follow-ups, and delegated tasks to optimize team throughput and client usage of services.
Studio Manager
CorePower Yoga
Jul 2018 - Jul 2022 (4 years)
Managed studio operations including staffing, scheduling, payroll, and training for 40+ staff; grew membership from 197 to 341 and improved retention from 24% to 45% within four months.
Education
Degrees, certifications, and relevant coursework
The University of Arizona
Master of Arts, Psychology
2021 - 2023
Completed a Master’s degree in Psychology through the University of Arizona online program from January 2021 to January 2023.
The Ohio State University
Bachelor of Arts, Psychology
2017 - 2020
Earned a Bachelor of Arts in Psychology at The Ohio State University from August 2017 to May 2020.
Punahou School
High School Diploma, High School
2003 - 2016
Completed high school diploma at Punahou School in Honolulu, with attendance from 2003 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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