Cody Blank

Managed inbound calls for DWP Carers Allowance, providing up-to-date benefit information, guiding new claims, and updating customer records. Handled sensitive information, ensuring adherence to GDPR and security protocols, and consistently met performance targets. Also trained to assist on the claim packs line when needed.

Conducted outbound calls for COVID-19 contact tracing, assisting distressed customers with data collection. Transitioned to verifying passports for NHS APP security checks, requiring meticulous attention to detail and up-to-date knowledge of international ID specifications.

Engaged customers to upsell products in various upper-class venues, maintaining a friendly and bubbly demeanor. Independently set up and cleaned down work stations, and accurately managed cash earnings and employer funds.

Served customers behind the bar in a busy environment, ensuring efficient service and customer satisfaction. Managed stock rotation, maintained cleanliness of the bar area, and was responsible for orders and money management.

Provided waitressing services, including seating customers and taking orders in a sushi restaurant. Prepared Japanese cocktails, answered phone calls, and managed occasional delivery bagging.

Served customers from behind the bar as part of a dynamic team, ensuring efficient and friendly service. Responsibilities included general housekeeping duties and serving food to patrons.

Served customers both in-shop and over the phone, ensuring a positive experience. Prepared and cooked food while maintaining exceptional levels of hygiene and managing tasks within targeted periods. Also responsible for training new staff members.

Currently pursuing a part-time Graphic Design Degree. Developing skills in visual communication and design principles.

Grade: English Literature: B, English Language: B, Mathematics: C, Art and Design: B, ICT: B, History: C, Media Studies: C, Health and Social Care: B, Science: C, Additional Science: C

Achieved strong grades in a diverse range of subjects including English Literature, English Language, Mathematics, Art and Design, ICT, History, Media Studies, Health and Social Care, Science, and Additional Science.

Grade: English Literature: B, Art and Design: C, OCR ICT: Merit

Completed A Levels in English Literature, Art and Design, and OCR ICT. Developed analytical, creative, and technical skills through these advanced studies.