Efrain Lopez

With over 12 years of experience in IT support and network monitoring, I am a results-driven IT professional dedicated to optimizing system performance and ensuring seamless operations. My expertise spans remote support, cloud computing, and network security, allowing me to troubleshoot complex technical issues effectively.

Currently, I serve as an IT Engineer at Persimmon Technologies, where I provide Tier 1 and Tier 2 support for enterprise users, manage user accounts, and oversee network security protocols. I am passionate about training end-users on IT policies and best practices, ensuring they feel confident and self-sufficient in their technical abilities. My previous roles have equipped me with a strong foundation in managing global network infrastructures and deploying applications across various platforms.

I am seeking a fully remote second-shift IT role where I can leverage my technical expertise and problem-solving skills to enhance operational efficiency. I thrive in environments that value collaboration and continuous learning, and I am eager to contribute to a team that prioritizes innovation and excellence in IT support.