Robert Dixon

Configured and supported Cisco IP phones through Cisco Call Manager, resolving user and registration issues. Administered iOS/iPadOS enrollment and remote support using AirWatch, ControlUp, and contributed to employee training and knowledge base content.

Managed Microsoft Intune setup for company mobile devices and configured Microsoft 365 licenses, user accounts, and groups. Installed LanSweeper, migrated computers to Windows 10, and used Rapid7 InsightVM and Ivanti to support asset tracking and patch facilitation.

Used SCCM to update installations, deploy software, and remotely access endpoints across 90 treatment centers. Served as Asset Manager for acquisition and asset tracking setup, configured Cisco phone systems (UCCX and Unified CM), and implemented Microsoft Multi-Factor Authentication for ~1,500 employees ahead of schedule.

Supported bare metal order processing using Agora while reviewing Linux logs and Perl scripts to identify potential errors. Provided infrastructure support for IAAS environments and collaborated on Confluence knowledge base documentation with international teams.

Provided 24x7 NOC support with first-level troubleshooting, monitoring, and escalation across production networks, systems, and applications. Monitored customers’ vCenter environments using Zenoss, handled ESXi host tasks, and created ServiceNow tickets while managing change-control approvals.

Deployed Windows XP/7 images and managed patching using LANDesk, while performing incident remediation for malware, spyware, and virus prevention/removal. Maintained and updated standardized corporate software, resolved issues via LANDesk and Bomgar, and created desktop support SOPs for new hires.

Earned a Bachelor of Science in Business Administration from Tennessee Technological University in Cookeville, Tennessee.