Sandisiwe Ngqalo

Provide level-2 technical support for ADSL, fibre, LTE and wireless connections, resolving faults, resetting credentials and escalating complex cases while meeting KPIs such as NPS and chat resolution.

Delivered technical support and fault logging for fixed-line and broadband services, handled escalations and maintained KPIs (AHT, compliance, quality) while using multiple indoor systems.

Managed voter account data, advised on registration and voting procedures, updated records and directed voters to appropriate polling stations using indoor systems and maps.

Processed cash and cheque deposits, handled transfers and statements, supported self-service banking and performed cash balancing while using internal banking systems.

Managed invoices and orders, performed filing and data capture for credit controllers, handled calls and liaised with medical suppliers to support accounts receivable.

Provided technical support for mobile broadband, troubleshooting devices and routers, resetting email/internet credentials and maintaining KPI targets for quality and AHT.

Maintained LAN and wireless networks, troubleshot email and connectivity issues, and performed office administration including tender documentation, travel booking and meeting minutes.

Handled technical support for ADSL, fibre and wireless services, logged faults for Telkom and non-Telkom systems, reset credentials and adhered to KPIs for quality and AHT.

Completed a National Diploma in Information Technology with practical and technical coursework in networking and systems support.

Completed secondary education (Matric) with studies preparing for tertiary technical training.