Gugu Sibisi
@gugusibisi
Dynamic marketing professional with extensive customer service experience.
South AfricaWhat I'm looking for
I am a dedicated marketing professional with a BCom in Marketing Management from the University of South Africa. My career spans various roles, including Virtual English Teacher and Customer Service Representative, where I honed my skills in communication, project management, and customer relations. I have a proven track record of improving customer satisfaction and streamlining processes to enhance operational efficiency.
One of my notable achievements includes creating an internal newsletter at Maccaferri Africa to foster communication across five branches. Additionally, I developed promotional materials that effectively showcased the company’s products, contributing to increased brand visibility. My commitment to excellence is evident in my ability to manage multiple projects simultaneously while maintaining a focus on quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Virtual English Teacher
noProblem School for American English
May 2023 - Jan 2024 (8 months)
As a Virtual English Teacher, I prepared lesson materials, engaged students in vocabulary and grammar, and provided detailed reports on their progress. I also monitored other teachers' lessons to ensure quality and engagement.
Customer Service Rep
MCC Label
May 2018 - Jan 2022 (3 years 8 months)
Managed customer relations and sales orders, ensuring timely delivery and accurate documentation. Generated sales reports and maintained stock schedules to optimize working capital.
Customer Service Rep
First Impression Labels
Jul 2016 - May 2018 (1 year 10 months)
Handled project management and customer relations, ensuring timely communication and coordination between departments. Processed orders and managed artwork specifications.
Marketing & Public Relations Officer
Maccaferri Africa
Feb 2013 - Nov 2015 (2 years 9 months)
Led the Lean Manufacturing Programme, organized promotional materials, and coordinated events and training sessions. Managed CRM updates and internal newsletters.
Sales Administrator
Maccaferri Africa
Feb 2012 - Jan 2013 (11 months)
Handled customer queries and quotations, processed sales, and compiled monthly sales reports. Ensured timely invoicing and delivery arrangements.
Promotions Assistant
RedBlack
Oct 2011 - Jan 2012 (3 months)
Assisted with in-store promotions, data capturing, and supervising other promoters. Engaged with customers to enhance their experience.
Customer Service Rep
Aegis
May 2009 - May 2010 (1 year)
Managed customer queries and data capturing, ensuring effective communication and problem resolution across departments.
Personal Assistant
Likos Designs
Dec 2005 - Dec 2006 (1 year)
Provided administrative support, managed client communications, and handled various office tasks to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Bachelor of Commerce, Marketing Management
2013 -
Completed a BCom Marketing Management degree, focusing on various aspects of marketing, business strategy, and management principles.
Holy Family College
High School Diploma, General Education
Studied subjects including English, IsiZulu, Mathematics, Geography, Biology, and History, providing a strong foundation for further education.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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