Open to opportunities

Claudine Medrano

@claudinemedrano

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Experienced sales and retention specialist with teaching background and strong customer-focused skills.

Philippines

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What I'm looking for

I seek a customer-focused role leveraging sales and retention expertise, supportive team culture, clear targets, growth opportunities, and use of CRM and remote tools.

I am a resourceful professional with over five years of diverse experience across sales, customer retention, virtual support, and secondary mathematics teaching. I combine classroom communication skills with practical BPO experience to drive customer satisfaction and sales performance.

Throughout my BPO roles I handled inbound and outbound sales, chat and call support, CRM data updates, and retention processes, consistently meeting targets and maintaining accurate customer records. I bring technical proficiency with Salesforce, Peoplesoft, Five9, MS Office, collaboration tools, and remote-support platforms.

I am adaptable, collaborative, and focused on building long-term customer relationships, using persuasive communication and problem-solving to retain clients and close deals while supporting team objectives and continuous improvement.

Experience

Work history, roles, and key accomplishments

Retention Specialist

BPO Global Services S.A.S

Sep 2025 - Jan 2026 (4 months)

Handled chat support and outbound contact for sales and retention, promoted services and reported completed sales/retentions while ensuring compliance with internal procedures.

Customer Retention Chat Support Sales Reporting Product Knowledge CRM Communication & Compliance Customer Service

Sales Advisor II

Concentrix

Apr 2025 - Aug 2025 (4 months)

Identified and qualified leads, managed complex negotiations, processed orders, and met sales targets while building long-term customer relationships.

Sales Lead Qualification Negotiation Order Processing Customer Relationship Management CRM Customer Support

Sales Representative

Quantrics Enterprise Inc.

Oct 2023 - Mar 2025 (1 year 5 months)

Prospected and engaged customers via inbound/outbound calls, presented tailored solutions, closed sales to achieve revenue targets, and maintained strong customer relationships.

Outbound Calling Inbound Sales Closing Lead Follow Up Customer Relationship Management CRM Sales Pitching Objection Handling

Virtual Call Center Agent

Smart Apartment Data

Nov 2021 - Aug 2023 (1 year 9 months)

Performed outbound calls and CRM updates to troubleshoot customer issues, conducted online property research, and maintained accurate property records and client communication.

Outbound Calling CRM Data Entry Online Research Customer Support Troubleshooting Database Management Communication

Senior High Mathematics Teacher

Globaltech Programs for Progress (GPPI), Inc.

Aug 2020 - Nov 2021 (1 year 3 months)

Taught senior high mathematics, developed lesson plans and assessments, adapted instruction for diverse learners, and monitored student progress to improve learning outcomes.

Lesson planning Assessment Design Classroom Management Student Evaluation Communication Curriculum Development

Senior High Math Teacher

Globaltech Programs for Progress (GPPI), Inc.

Aug 2020 - Nov 2021 (1 year 3 months)

Taught senior high school mathematics, developed lesson plans and assessments, adapted instruction for diverse learners, and evaluated student progress to improve outcomes.

Lesson planning Assessment Design Student Evaluation Classroom Management