Claudine Medrano
@claudinemedrano
Experienced sales and retention specialist with teaching background and strong customer-focused skills.
What I'm looking for
I am a resourceful professional with over five years of diverse experience across sales, customer retention, virtual support, and secondary mathematics teaching. I combine classroom communication skills with practical BPO experience to drive customer satisfaction and sales performance.
Throughout my BPO roles I handled inbound and outbound sales, chat and call support, CRM data updates, and retention processes, consistently meeting targets and maintaining accurate customer records. I bring technical proficiency with Salesforce, Peoplesoft, Five9, MS Office, collaboration tools, and remote-support platforms.
I am adaptable, collaborative, and focused on building long-term customer relationships, using persuasive communication and problem-solving to retain clients and close deals while supporting team objectives and continuous improvement.
Experience
Work history, roles, and key accomplishments
Retention Specialist
BPO Global Services S.A.S
Sep 2025 - Jan 2026 (4 months)
Handled chat support and outbound contact for sales and retention, promoted services and reported completed sales/retentions while ensuring compliance with internal procedures.
Identified and qualified leads, managed complex negotiations, processed orders, and met sales targets while building long-term customer relationships.
Sales Representative
Quantrics Enterprise Inc.
Oct 2023 - Mar 2025 (1 year 5 months)
Prospected and engaged customers via inbound/outbound calls, presented tailored solutions, closed sales to achieve revenue targets, and maintained strong customer relationships.
Virtual Call Center Agent
Smart Apartment Data
Nov 2021 - Aug 2023 (1 year 9 months)
Performed outbound calls and CRM updates to troubleshoot customer issues, conducted online property research, and maintained accurate property records and client communication.
Senior High Mathematics Teacher
Globaltech Programs for Progress (GPPI), Inc.
Aug 2020 - Nov 2021 (1 year 3 months)
Taught senior high mathematics, developed lesson plans and assessments, adapted instruction for diverse learners, and monitored student progress to improve learning outcomes.
Senior High Math Teacher
Globaltech Programs for Progress (GPPI), Inc.
Aug 2020 - Nov 2021 (1 year 3 months)
Taught senior high school mathematics, developed lesson plans and assessments, adapted instruction for diverse learners, and evaluated student progress to improve outcomes.
Education
Degrees, certifications, and relevant coursework
Professional Regulation Commission (Philippines)
Licensed Professional Teacher, Education
Obtained a Licensed Professional Teacher credential in 2023 to qualify for professional teaching practice.
Partido State University
Bachelor of Secondary Education, Mathematics
2016 - 2020
Completed a Bachelor of Secondary Education majoring in Mathematics, focusing on secondary-level mathematics pedagogy and curriculum delivery.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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