Looking for a job

Claude Napa

@claudenapa

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Driven young professional with diverse experience in customer service.

Philippines

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What I'm looking for

I seek a role that fosters growth and allows me to leverage my skills in customer service and team management.

I am a driven and adaptable young professional with diverse experience in customer service and recruitment. My journey began at Genpact, where I provided customer support in the financial sector, addressing inquiries and leading teams as a Subject Matter Expert. This role honed my leadership and team management skills, allowing me to mentor others and enhance their performance.

At TaskUs, I managed customer orders for a food delivery account, ensuring a seamless experience from order placement to delivery. My commitment to customer satisfaction drives me to resolve inquiries promptly and accurately. Most recently, I worked at MOCHI Health as a Member Service Representative, where I facilitated prescription requests and maintained strong relationships with pharmacies, ensuring timely fulfillment for patients.

Experience

Work history, roles, and key accomplishments

Member Service Representative

Mochi Health

Oct 2024 - Mar 2025 (5 months)

Assisted patients with prescription requests, medical letters, prior authorization, appointment setting, and billing. Maintained strong relationships with U.S. pharmacies to ensure timely prescription fulfillment and seamless coordination.

Patient Support Medical Billing Customer Relationship Management

Recruitment Specialist

Concentrix

Feb 2022 - Oct 2024 (2 years 8 months)

Assisted applicants through the application process, conducted interviews, and ensured candidates met hiring requirements. Handled account management tasks like creating job offers and contracts, while leadership training enhanced team management skills.

Recruitment Interviewing Account Management Leadership Team Management

Email Support

TaskUs

Feb 2022 - Feb 2022 (0 months)

Managed customer orders from start to finish, processing requests, tracking deliveries, and providing updates across multiple channels. Handled billing inquiries, ensuring accurate pricing, payment, and account resolution.

Email Support Billing Customer Satisfaction

Process Associate

Genpact

Nov 2019 - Feb 2022 (2 years 3 months)

Provided customer support via phone and email, addressing inquiries on bank statements, transactions, credit card info, and billing. Promoted to Subject Matter Expert (SME), leading and mentoring two teams to work independently.

Customer Support Financial Services Team Leadership Mentoring Account Management Communication Skills

Education

Degrees, certifications, and relevant coursework

COLLEGIO DE SAN GABRIEL ARCANGEL

Bachelor of Science in Pharmacy, Pharmacy

Completed one year of undergraduate study in Pharmacy. Focused on foundational pharmaceutical sciences and related coursework.

BRITTANY SCHOOL OF LAS PIÑAS

Sr. High School Graduate (K-12), Accountancy, Business, and Management (ABM)

Completed senior high school with a focus on Accountancy, Business, and Management (ABM) strand. Gained foundational knowledge in business principles and financial concepts.