At ALORICA, I assisted healthcare insurance members with claims inquiries, prior authorizations, benefits and coverage concerns, and appointment-related requests. I reviewed member records, documented interactions, and followed HIPAA privacy and confidentiality procedures.
I also supported recruitment for healthcare account staffing by sourcing and screening candidates, conducting interviews, and completing initial assessments.
As Team Manager for a healthcare account, I supervised and supported customer service representatives. I monitored performance and conducted coaching sessions with constructive feedback.
My experience also includes coordinating with relevant departments on claims and authorization inquiries and escalating member concerns when appropriate.
