Clarisa Morrow
@clarisamorrow
I resolve high-volume customer issues and keep administrative operations organized, accurate, and compliant.
United StatesWhat I'm looking for
At Conduent, I handle an average of 100 inbound customer calls daily and maintain a 95% call resolution rate while supporting card maintenance, replacements, transaction issues, and ATM concerns.
I've also supported commercial customers at ADT, members at Kaiser Permanente, sales operations at Glock Inc., and store management at Atlanta Title Pawn. Across these roles, I've managed confidential information, resolved customer and order issues, supported payroll and compliance activities, processed data accurately, and improved day-to-day administrative operations.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
Conduent
Apr 2025 - Present (1 year 4 months)
Handles inbound customer calls, averaging 100 daily with a 95% resolution rate. Manages card maintenance, replacements, and transaction support.
Remote Customer Care Agent
ADT
Aug 2023 - May 2024 (9 months)
Answered inbound calls for commercial customers and prospects. Assisted with pin code updates, web support, reimbursement claims, and alarm testing.
Assisted members with benefit status, web support, and claims status. Verified member eligibility while adhering to HIPAA guidelines and provided status on authorizations and referrals.
Admin / Sales Support
Glock Inc.
Jun 2015 - Mar 2018 (2 years 9 months)
Provided administrative support, data entry for pistol orders, and resolved order issues for FFL dealers. Scanned and archived documents for OSHA audits.
CSR / Store Manager
Atlanta Title Pawn
Sep 2011 - Jan 2015 (3 years 4 months)
Inspected customer files for compliance and managed payroll and daily cash balancing. Verified vehicle titles and coordinated with DMV for lien holder requests.
Education
Degrees, certifications, and relevant coursework
Strayer University
Associate of Arts, Business Administration
2014 - 2016
Completed 45 credits towards an Associate's degree in Business Administration.
Clayton County Certified Public Notary
Certification, Notary Public
2012 - 2016
Certified as a Public Notary.
Arnold High School
High School Diploma, General Studies
Completed high school education.
Availability
Location
United StatesAuthorized to work in
Job categories
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