Open to opportunities

Michelle Green

@michellegreen

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Experienced customer service professional skilled in benefits support and retail management.

United States

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What I'm looking for

I seek a customer-focused role with operational responsibilities where I can apply benefits knowledge, retail/administrative experience, and strong communication to improve processes and service.

I am an experienced customer service and retail operations professional with a proven record supporting benefits programs and managing daily store activities. Over multiple roles I have handled high-volume inbound calls, maintained program knowledge, and resolved customer inquiries effectively.

My retail management experience includes overseeing store operations, visual merchandising, sales analysis, and financial record keeping to drive performance improvements. I have also performed administrative accounting tasks including invoice validation and reporting.

I bring healthcare-adjacent technical experience as an EKG technician and administrative capability from an Executive Medical Secretary diploma. I am proficient with SAP, Microsoft Office (Excel, Word, PowerPoint), PeopleSoft, and Outlook.

I am dependable, detail-oriented, and customer-focused, with a history of improving customer satisfaction and maintaining accurate operational and financial records.

Experience

Work history, roles, and key accomplishments

Store Manager

Teacher’s Pet

Jul 2024 - Oct 2024 (3 months)

Oversaw daily store operations, visual merchandising, and product placement to optimize customer experience and sales. Analyzed sales and financial reports to track performance and implement improvements.

retail management Visual Merchandising Sales Analysis Inventory Management Customer Service Cash Handling Team Leadership

Customer Experience Associate

Conduent Commercial Solutions LLC

Jan 2019 - Oct 2024 (5 years 9 months)

Managed high-volume inbound calls for FSA, HRA, wellness, commuter, and dependent care benefits, resolving inquiries and complaints to ensure positive customer outcomes. Maintained in-depth program knowledge and delivered consistent, accurate support.

Customer Service Benefits Administration Call Center Communication Problem Solving CRM Microsoft Office Compliance

Assistant Manager

School Aids

Jan 2019 - Jul 2024 (5 years 6 months)

Managed daily store operations including opening/closing procedures and maintained accurate financial records, driving compliance and identifying performance trends. Delivered high-quality customer service and resolved complaints.

Operations Management Financial Reporting Customer Service Scheduling Cash Management Inventory Control Team Supervision

Security Guard

Weiser

Jan 2018 - Jan 2019 (1 year)

Conducted patrols and monitored surveillance to ensure premises safety, managed access control, and assisted visitors and staff to maintain a secure environment. Enforced security protocols to prevent unauthorized entry.

Access Control Monitoring Customer Service

EKG Technician

Lake Charles Memorial

Jan 2017 - Jan 2018 (1 year)

Performed electrocardiograms, prepared and instructed patients to ensure high-quality diagnostic recordings, and maintained accurate procedure documentation. Ensured patient comfort and procedural compliance.

EKG Acquisition Medical Documentation

Accounts Payable Associate

Cognizant Technologies

Jan 2006 - Jan 2016 (10 years)

Reviewed, validated, and processed invoices and assisted in account reconciliations and management reporting to support monthly financial reviews and audits. Maintained adherence to company financial controls.