Clara Ombago

I’m a dynamic, results-driven Executive Assistant, Telesales agent, and Customer Care professional with over 2 years of experience in outbound sales, client engagement, and after-sales support. I’m known for exceeding sales targets, maintaining customer satisfaction, and keeping operations running smoothly.

In my Executive Assistant role (2022–2023), I managed executives’ calendars, meetings, travel logistics, and daily administrative workflows. I drafted, proofread, and wrote emails, letters, and reports; prepared presentations and meeting materials; and ensured organized digital and physical filing with strong confidentiality and professionalism.

On the customer-facing side, I’ve handled high-volume outbound calling and customer support—successfully managing over 80 outbound calls per day while meeting weekly KPIs. I used CRM to track customer interactions, follow up on leads, and update records, achieving a 92% customer satisfaction rating through effective issue resolution and upselling that increased monthly revenue by 15%.

I bring clear communication, persuasion, and problem-solving to every interaction—whether I’m handling objections during cold calling, resolving complaints with empathy, or escalating unresolved issues and following through until resolved. I also support team efficiency by contributing to training and maintaining high data accuracy in ERP updates and logs.