Open to opportunities

Clairy Serrath

@clairyserrath

Message

I translate business needs into documented support and process solutions.

Brazil

Message

What I'm looking for

I'm open to remote, international opportunities in business analysis, IT support, or software license management, where I can improve processes, resolve operational issues, document solutions, and continue developing data analytics skills.

Business Analyst and IT Support Analyst with hands-on experience in incident management, process documentation, and stakeholder requirements gathering across financial services and public sector environments in Canada and Brazil.

Hands-on experience with ServiceNow for incident and ticket management and active daily participation in Agile ceremonies (Scrum). Track record of translating business needs into functional, well-documented solutions, from ticket triage and troubleshooting guides to software license management and compliance validation.

Continuing to build data analytics skills in SQL and Power BI through completed and ongoing coursework, including a Data Analytics program.

Native Portuguese, with advanced French and professional working English. Open to remote, international opportunities in Business Analysis, IT Support, or Software License Management.

Experience

Work history, roles, and key accomplishments

Business Process & Support Analyst

Tribunal de Justiça do Estado do Ceará

Apr 2025 - Mar 2026 (11 months)

Monitored ticketing system in a remote productivity unit, prioritizing critical demands for incident resolution. Created process documentation and standardization guides, drafted official correspondence, and coordinated intern onboarding.

Incident Management Process documentation Ticketing Systems Governance Onboarding

Education

Degrees, certifications, and relevant coursework

Digital College

Certificate, Data Analytics

2025 -

Currently enrolled in a 192-hour Data Analytics program covering data analysis, Business Intelligence, Power BI, data modeling, and data-driven decision-making.

Universidade Cândido Mendes

Postgraduate Certificate, Project Management

Completed a 420-hour postgraduate certificate in Project Management, covering PMI/PMBOK methodologies, project planning and control, risk management, cost and schedule management, governance, and team leadership.

Universidade do Sul de Santa Catarina

Bachelor's Degree, Information Technology Management

2012 - 2016

Completed coursework in information systems management, business process analysis, database management, IT governance, and strategic technology management.