Michelle Alves

Led product development and improvement initiatives, managed and prioritized the product backlog, translated requirements into user stories, Identified and prioritized critical business problems, Handled defect and bug resolution prioritization, Established and effectively communicate team goals, Conducted Agile ceremonies, and Encouraged communication and collaboration among the team.

Created and maintained User Stories and story maps, Defined and documented Requirements and Acceptance Criteria, Managed the Product Backlog, prioritized features based on stakeholder needs, Facilitated the development team's understanding of User Stories, Supported the Project Manager in applying Agile practices, Assisted QA in defining and reviewing Test Cases scenarios.

Coordinated a customer support team, Managed customer inquiries and complaints, Monitored the progress and schedule of clinical trial studies configuration, Maintained constant follow-up on unresolved incidents, Performed root cause analysis, Translated customer needs into actionable requirements, Supported User Acceptance Testing, Developed and managed internal guides and documentation.

Conducted solution analysis and collaborated with stakeholders to define and review project scopes, Applied Requirements Engineering methodology to gather, document, and validate project requirements, Defined and managed project plans, Managed project schedules and monitored software factory activities, Acted as the primary point of contact between the technical team and Human Resources teams.

Facilitated coordination and collaboration among cross-functional teams, Managed and monitored the progress of project activities, Elicited requirements, Handled customer expectations, Served as a bridge between technical and business teams, Monitored Integration tests and Releases Rollout, Led initiatives to improve product support, Managed system problem resolution, Performed root-cause analysis

Performed business analysis, product development, and process improvement, Collaborated with cross-functional teams to understand the products lifecycle, Identified process gaps and delivered insights for improvement, Utilized data analysis to identify customer needs and enhance service delivery processes, Monitored and managed project plans, Conducted process mapping, and improvement initiatives.

Implemented Cobol programs and DDS files on IBM AS400; Developed SQL/DB2 Functions and Procedures using iSeries Navigator, and performed Unit testing.

Performed testing for COBOL AS/400 programs, Desktop, and Web applications; managed test plans, and managed software documentation, utilizing UML and tools like Erwin.

Developed COBOL implementations on IBM AS400; managed SDLC documents and, executed System and Integration testing using the Test Director tool.