Open to opportunities

Daniel Cerveira Sallenave

@danielcerveirasallen

Message

Seeking data analysis, customer support, and administrative-related remote jobs.

Brazil

Message

What I'm looking for

Seeking a role in Business Intelligence or Process Management with flexible hours, preferably in a Home Office setup.

Recent Business Analytics MBA Graduate (with a Bacchelaureate in Business Administration) with a diverse wealth of experiences.

I’ve worked real estate, customer support, BPM, translation and administrative support jobs. My focus has always been on delivering what people ask me for, and ensuring they’re satisfied. I’m a huge geek who loves to learn and strives to live up to the Japanese ideal of excellence.

Experience

Work history, roles, and key accomplishments

Current

Ad-hoc Consultant

Current

IBCA

May 2023 - Present (2 years 1 month)

Conducted business requirement analysis, managed deadlines, and monitored system requirement implementation activities. Generated insights through data mining-based report analysis and documented KPIs for both business and IT departments.

Business Requirements Document Data Mining KPIs System Implementation

Support Analyst

Complemento Tecnologias

Feb 2023 - Feb 2023 (0 months)

Provided customer support and L1 support, analyzed tickets, managed service registry, and performed user management. Engaged in BPM activities including modeling, design, and implementation within OTRS environments.

Customer Support BPM OTRS

Real Estate Sales Agent

CAANI Imobiliária

Jun 2012 - Jan 2014 (1 year 7 months)

Conducted client analysis and procurement, performed investment analysis, and directed sales activities. Coordinated MBA programs at Unisinos.

Investment Analysis Procurement

Administrative Assistant

Imobiliária Prodomo

Jul 2010 - Oct 2011 (1 year 3 months)

Assisted in condominium management routines, conducted research, and managed mailing of newsletters and assembly notifications. Supported balance sheet assembly and process improvement.

Research Balance Sheet Assembly Process Improvement