Daniel Cerveira Sallenave
@danielcerveirasallen
Seeking data analysis, customer support, and administrative-related remote jobs.
What I'm looking for
Recent Business Analytics MBA Graduate (with a Bacchelaureate in Business Administration) with a diverse wealth of experiences.
I’ve worked real estate, customer support, BPM, translation and administrative support jobs. My focus has always been on delivering what people ask me for, and ensuring they’re satisfied. I’m a huge geek who loves to learn and strives to live up to the Japanese ideal of excellence.
Experience
Work history, roles, and key accomplishments
Ad-hoc Consultant
IBCA
May 2023 - Present (2 years 1 month)
Conducted business requirement analysis, managed deadlines, and monitored system requirement implementation activities. Generated insights through data mining-based report analysis and documented KPIs for both business and IT departments.
Support Analyst
Complemento Tecnologias
Feb 2023 - Feb 2023 (0 months)
Provided customer support and L1 support, analyzed tickets, managed service registry, and performed user management. Engaged in BPM activities including modeling, design, and implementation within OTRS environments.
Real Estate Sales Agent
CAANI Imobiliária
Jun 2012 - Jan 2014 (1 year 7 months)
Conducted client analysis and procurement, performed investment analysis, and directed sales activities. Coordinated MBA programs at Unisinos.
Administrative Assistant
Imobiliária Prodomo
Jul 2010 - Oct 2011 (1 year 3 months)
Assisted in condominium management routines, conducted research, and managed mailing of newsletters and assembly notifications. Supported balance sheet assembly and process improvement.
Education
Degrees, certifications, and relevant coursework
Universidade do Vale do Rio dos Sinos
MBA, Business Analytics
2023 - 2024
Pontifícia Universidade Católica do Rio Grande do Sul
Bachelor in Business With an Emphasis in Information Technology, Information Technology
2015 - 2019
Availability
Location
Authorized to work in
Social media
Job categories
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