Open to opportunities

Filipe Rigon

@filiperigon

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Business & operations analyst delivering data-driven insights to optimize SaaS product and customer outcomes.

Brazil

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What I'm looking for

I seek a mid-level role at a growth-oriented SaaS company where I can scale analytics and automation, influence product and CS strategy, and mentor stakeholders to adopt data-driven practices.

I am a Business & Operations Analyst with 3+ years of experience helping SaaS teams scale through automated data infrastructure, process redesign, and strategic decision support. I’ve built KPI frameworks and dashboards that reduced reporting time by 50% and enabled self-service analytics across product and engineering teams.

My work includes Python churn modeling and SQL-driven analyses that improved customer retention by ~10%, plus the rollout of a BigQuery analytics layer adopted by 50+ users. I lead cross-functional alignment in roadmap planning, create reusable prioritization frameworks tied to OKRs, and train teams in data storytelling to increase insight adoption.

I excel at translating complex operational and product metrics into actionable plans, optimizing support workflows (cutting backlog by 35%) and improving triage and resolution metrics by 20–30%. I am fluent in English and Portuguese, with advanced Spanish, and seek roles where I can scale analytics, drive automation, and influence strategic product and CS decisions.

Experience

Work history, roles, and key accomplishments

Business Analyst

RD Station

Feb 2023 - Dec 2024 (1 year 10 months)

Built a Power BI dashboard ecosystem and BigQuery analytics layer that cut reporting time by 50% and enabled self-service access for 50+ users; developed churn risk models that improved retention by ~10% and supported strategic OKR-driven prioritization.

Power BI BigQuery Python SQL Dashboarding Product Analytics Stakeholder Management Data Modeling

Support Operations Analyst

RD Station

Mar 2022 - Feb 2023 (11 months)

Designed a Level 3 ticket monitoring framework and dashboard suite that reduced backlog by 35% and improved triage accuracy, cutting closing time and reopen rates by 20–30% while driving cross-functional process improvements.

Dashboarding SQL Ticketing Systems Root Cause Analysis Process Optimization Cross Functional Collaboration

Customer Success Analyst

Yungas

Jun 2021 - Feb 2022 (8 months)

Managed 10+ strategic accounts with high renewal rates using SQL-driven usage analysis and customer journey frameworks that surfaced churn risks and informed product usability improvements.

& Customer Success Account Management SQL Customer Journey Mapping Reporting

Education

Degrees, certifications, and relevant coursework

Universidade Federal de Santa Catarina

Bachelor's Degree, International Relations

2021 -

Pursuing a Bachelor's Degree in International Relations with coursework in Applied Statistics and Econometrics focused on quantitative analysis and policy evaluation.