Samuel Oliveira
@samueloliveira1
I turn complex requirements into scalable products and delivery processes.
BrazilWhat I'm looking for
I'm leading IT operations at Grupo The Best, where I oversee governance, infrastructure decisions, vendor management, and cross-functional initiatives. I led the rollout of five legacy products into one unified platform for operations across multiple countries.
Previously, I supported global enterprise delivery at Tata Consultancy Services, owning backlog management, writing detailed user stories and acceptance criteria, and translating ambiguous stakeholder needs into actionable work for development squads. I also tracked velocity, cycle time, and defect rates to drive continuous improvement.
My path began in QA and Scrum facilitation, giving me practical experience in testing, agile ceremonies, stakeholder alignment, and process design. I'm pursuing postgraduate studies in IT Project Management and looking to contribute remotely across Product Management, Product Operations, Business Analysis, or Process Improvement.
Experience
Work history, roles, and key accomplishments
IT Supervisor
Grupo The Best
Jan 2026 - Present (7 months)
Leading IT operations and cross-team initiatives, overseeing governance, infrastructure, and vendor management. Structured the roll-out of 5 legacy products into a unified platform supporting multi-country operations.
Owned full backlog management lifecycle for a global client, authoring user stories with detailed acceptance criteria. Acted as primary interface between business stakeholders and development teams, monitoring delivery metrics.
Senior Business Analyst
Grupo The Best
Jun 2025 - Dec 2025 (6 months)
Mapped and redesigned end-to-end business processes, translating findings into structured product requirements. Facilitated discovery workshops with C-level stakeholders and established quality KPIs for the department.
Evolved from QA Tester to Scrum Master, designing and executing test cases and facilitating agile ceremonies. Managed project artifacts in JIRA and negotiated scope with client stakeholders.
Joined a structured enterprise technology consulting program, building foundational skills in requirements documentation and software testing. Supported senior analysts in backlog maintenance and client communication.
Services Supervisor
J.C. Montagens
Sep 2020 - Sep 2021 (1 year)
Managed field service operations and small project execution, coordinating teams and ensuring on-time delivery. Developed operational process documentation and performance tracking routines.
Education
Degrees, certifications, and relevant coursework
Pontificia Universidade Catolica do Parana (PUC-PR)
Postgraduate, IT Project Management
Pursuing a Postgraduate degree in IT Project Management.
UNINASSAU
Technology in Computer Programming, Computer Programming
2021 - 2022
Completed a Technology in Computer Programming (CST) degree.
UniFil – Centro Universitario Filadelfia
Bachelor's Degree, Civil Engineering
2016 - 2020
Earned a Bachelor's Degree in Civil Engineering.
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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